Library services and charges

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Charges for overdue items per item

Item that is overdue Charge per item
Adult books, audio books, information DVDs and language courses borrowed on Adult, Child, Teen or Young Adult card or Open ticket Child or Young Adult. 30p per day to a maximum of £9
Adult books, audio books, information DVDs and language courses borrowed on an Open Ticket 15p per day to a maximum of £4.50
Children's and Young Adults' books and talking books borrowed on an Adult card30p per day to a maximum of £9.00
Children's and Young Adults' books and talking books borrowed on Child, Teen or Young Adult card or Open ticket Child or Young Adult No overdue charges
Children's and Young Adult books and talking books, borrowed on an Open Adult Ticket 5p per day to a maximum of £1.50
Adult talking books and music recordings 30p per day to a maximum of £9
Entertainment DVDs (depending on hire charge) 50p per day to a maximum of £10

Please be aware that you will not be able to use your library card if your account exceeds £10. If you pay off the amounts owed your suspended status will be removed and you will then be able to use your library card again.

Paying online

When there are charges on your account, you can log in to your account to pay a charge online, or when you next visit a library.

Please visit the Library online payments page to read more about online payments in libraries.

Reminder notifications

We do not charge for pre-overdue email reminders and email reminders sent at 1 day, 1 week, 3 weeks, and 6 weeks overdue.

This will give you the full details of all the items that are due as well as a quick link to renew them, for which you will need your PIN. If your have forgotten your PIN, please see how to reset your PIN.

Please visit your nearest library in person or contact us to register for email notifications.

We hope that these reminders are helpful, but please be aware that failure to receive a courtesy email will not oblige your library to waive any overdue charges that you may incur.

Replacement library cards

If you lose your library card, you should let us know as soon as possible. We will cancel your card to prevent anyone else from using it. Failure to let us know could result in you incurring additional charges. Visit your nearest library in person or contact us to cancel your card and arrange a replacement.

When you next visit the library, you will need to bring some proof of identity and we will give you a replacement card.

There is a £2.50 fee for a replacement card. This includes the replacement of an expired visitor card.

Lost or damaged items

If you lose or damage an item that you have borrowed, you will have to pay a charge.

For items in print a full replacement price is listed on the library catalogue. The lost charge will be refunded if the item is returned within 12 months.

For items out of print or where no details are available, the charge is based on the suppliers' average price.

Free Wi-Fi

Wi-fi is now available in all Surrey libraries and the Surrey History Centre. Find your nearest library.

You can log onto the internet using your Wi-Fi enabled device, such as a laptop, tablet or smart phone.

Most libraries have identified electrical points that can be used for laptops.

Photocopiers

Photocopying from multi-function devices (MFD)

Available in all Surrey libraries. Find your nearest library.

  • Charges for black and white copies are 25p per side for A4 and A3.
  • Charges for colour copies are 50p per side for A4 and A3.

Please note that the following libraries only have A4 size available:

Bagshot, Bramley, Byfleet, Ewell Court, Lingfield, New Haw, Stoneleigh, Tattenhams, Virginia Water and Warlingham.

Please check with the individual library before travelling.

Printers

All libraries offer colour and black and white printing.

The charges for printing are:

  • 25p per side for black and white (A4 or A3)
  • 50p per side for colour (A4 or A3)

Please note that some of our libraries have the following restrictions:

  • Virginia Water library: A4 size only in colour and black and white

Find out about provision of public access terminals and what equipment is usually available in each branch.

We also offer a print from your device service.

Microform readers and reader/printers

Where printers are available printing is charged at £1 per page.

Where booking is advisable please telephone 03456 009 009, option 6.

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