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Library services and charges


Charges for overdue books per book

  • Adult books - 25p per open day (maximum charge = £7.50).
  • Young Adult books - 7p per open day (maximum charge = £2.10). 
    There are no overdue charges if items were borrowed using an early years, children's or a young adult's ticket.
  • Children's books - 7p per open day (maximum charge = £2.10).
    There are no overdue charges if items were borrowed using an early years, children's or a young adult's ticket.

You can pay online or in your local library


Reminder notifications

Reminder notification for overdue items 

  • A reminder notification will be sent by email when an item is one week overdue if the borrower has provided an email address.
  • A reminder notification will also be sent when an item is three weeks overdue by either email or post. There is no charge for this reminder.
  • A final reminder notification is sent when an item is six weeks overdue. There is an administrative charge of £2.50 for this reminder notification which will be added to your account.

Please note that for adult books charges are based on the book, not the person who borrows it. If you are 70 years or over, please notify a member of staff as you will be exempt from book charges, although still charged for any final reminders.

eReminders about library loans

We can now send you an eReminder about library loans before they are overdue,  three days before your items are due back. This will give you the full details of all the items that are due as well as a quick link to renew them, for which you will need your PIN.

Please visit your local library in person or contact us to register for eReminders.

We hope that these reminders are helpful, but please be aware that failure to receive a courtesy email will not oblige your library to waive any overdue charges that you may incur.

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Replacement library cards

If you lose your library card, you should let any Surrey library know as soon as possible. We will cancel your card to prevent anyone else from using it. Failure to let us know could result in you incurring additional charges.

When you next visit the library, you will need to bring some proof of identity and we will give you a replacement card.

There is a £2.00 fee for a replacement card.


Lost or damaged items 

If you lose or damage an item that you have borrowed, you will have to pay a charge.

For items in print a full replacement price is listed on the library catalogue. The lost charge will be refunded if the item is returned within 12 months.

For items out of print or where no details are available, the charge is based on the suppliers' average price.


Fax services

We can send and receive fax messages for you at your local library. Please see our: Library fax numbers webpage, for the fax number for each library.

Sending faxes:

  • UK and Eire: £1.60 for first page, £1.10 for other pages
  • Europe: £3.00 for first page, £2.00 for other pages
  • Rest of the world: £4.50 for first page, £2.50 for other pages

Receiving faxes:

  • Handling charge including first page: £1.50
  • Subsequent pages: 50p each to a maximum of £15

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Free Wi-Fi

Wi-fi is now available in all Surrey libraries, plus the Surrey History Centre and the Performing Arts Library.

You can log onto the internet using your wi-fi enabled device, such as a laptop, ipad or smart phone.

People who are not library members can use the service for half an hour, and Surrey residents are able to join online.

Most libraries have identified electrical points that can be used for laptops.


Photocopiers

Photocopiers are available in many Surrey libraries. 

Charges for black and white copies are: 10p for A4 and 20p for A3.

Charges for colour copies are: £1 for A4 and £1.50 for A3.


Printers 

All libraries have black and white printers, and the following libraries also have colour printers:

The charges for printing are:

  • 25p per side for black and white
  • £1 per side for colour

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Microform readers and reader/printers

Where printers are available printing is charged at £1 per page.

Where booking is advisable please telephone 0300 200 1001.

  • Updated: 17 Jan 2017
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