Accessibility

Accessibility options


Accessibility statement for Surrey County Council

This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

This means that:

  • Our pages are written to be clear and easy to understand.
  • The website is organised so you can find what you need.

You should be able to:

  • Change colours, contrast levels and fonts.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We aim to meet the AA level of the Web Content Accessibility Guidelines (WCAG). This is the international standard for accessible websites and content.

How accessible is this website?

Most of our website should be accessible. It should work well when used with access devices such as screen readers, braille readers, as well as smart phones and other devices.

These are the internet browsers that we support on our website.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some content on this website is not fully accessible and this includes:

  • Most older PDF documents. These are not fully accessible to screen reader software.
  • Live video streams. These do not have captions.
  • Some page content.
  • Some PDF and other document content.

A detailed list of known accessibility issues and how we plan to address them is available further down this statement. We regularly review the site and add further issues to this statement as they are identified.

Reporting accessibility problems with this website

If you need information in a different format to the one that we provide, please email us at contact.centre@surreycc.gov.uk.

If you have difficulty using any part of our website, email us at contact.centre@surreycc.gov.uk and mark your email for the attention of the Web and Digital Services team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint about the accessibility of our website, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

HTML is used to format some content.

This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships). We are working to correct this.

Some element IDs are not unique.

This fails WCAG 2.1 level A success criteria 1.3.1 (info and relationships) and 4.1.1 (parsing). We are working to correct this.

Visible label and accessible name do not match

The links in the navigation crumb trail of some pages, do not match the labels for those links. This may make these links harder to correctly identify and activate for people using assistive technology. This fails WCAG 2.1 level A success criterion 2.5.3 (label in name). We are working to correct this.

Link without a text alternative

Links in the footer of our 'search for a job pages' for Arabic, Urdu, Bengali and Chinese language contact details do not have text alternatives. This fails WCAG 2.1 level A success criteria 2.4.4 (link Purpose - In Context) and 4.1.2 (Name, Role, Value). We are working to correct this.

Text is clipped when resized

The text 'follow us on social media' in the footer of our 'search for a job pages' can be clipped if the page is magnified. This fails WCAG 2.1 level AA criterion 1.4.4 (resize text). We are working to correct this.

Container element is empty

On some category landing pages, there is an empty container element on tiles that contain paragraph text rather than lists. This can be confusing for people using screen readers. This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships). We are working to address this.

Some video captions are auto-generated and are not always accurate.

This fails WCAG 2.1 level A success criterion 1.2.2 (captions (pre-recorded)).

PDFs and other documents

Many of our documents published before 23 September 2020 do not meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This fails WCAG 2.1 level A success criterion 4.1.2 (name, role value).

Documents published after 23 September 2020 may not be fully accessible. Due to the volume of documents, we are addressing these in an ongoing programme of improvement. Currently, all documents are checked with automatic tools before being published on the site. This eliminates many common accessibility errors but does not guarantee that documents will be fully accessible.

We manually check:

  • The most-viewed documents (currently, approximately the top 10% but this figure is increasing as our programme of work continues).
  • Documents that are essential for using our services.
  • Documents intended for audiences likely to have accessibility needs.

These documents should be fully accessible.

Bus timetables

Our bus timetables are provided as PDFs and will be difficult to read using assistive technology such as screen readers. They fail WCAG 2.1 level A success criteria, 1.3.1 (information and relationships), 1.3.2 (meaningful sequence), 2.4.2 (page titled) and 2.4.3 (focus order). We are working with the supplier of the timetables and expect to provide more accessible timetables this year (2022).

Images

Some of our pages and documents contain complex images such as diagrams, charts, graphs or infographics. Some of these may not be adequately described. This fails WCAG 2.1 level A success criterion 1.1.1 (Non-text Content). We are working to correct this.

Legal and financial documents

Some legal and financial documents on our site are provided as records of the original documents and may not be fully accessible. For example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 level A success criterion 4.1.2 (name, role value). Please contact us for accessible alternatives.

Statement of accounts pre-2021

Some tables in our statements of accounts prior to 2021, may be difficult to read using assistive technology such as screen readers. They may fail WCAG 2.1 level A success criteria 1.3.1 (information and relationships), 1.3.2 (meaningful sequence). We are investigating how to correct this.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Supplementary Information Forms (School Directory/School Admissions)

We are legally required to offer these documents on our site, but each document is owned by their respective school. The accessibility regulations do not require us to make third-party content (content created by other organisations) accessible. Please contact the schools directly for alternative formats.

Maps

Maps are excluded from the accessibility regulations as long as any essential navigational information they provide is available.

How we test this website

We use an automated tool, Siteimprove accessibility checker, to check the accessibility of our website every five days. We also use to Siteimprove to assess the accessibility of most PDFs prior to publication on our site. We routinely carry out manual checks on a proportion of our pages and documents to identify issues that can't be detected automatically.

We are testing:

  • our main website platform, available at www.surreycc.gov.uk
  • these services based on a different technical platform but 'skinned' to look like our website:
    • adult learning course finder
    • adult social care portal
    • blue badge portal
    • councillors and committees
    • crisis fund
    • family information directory
    • find my nearest
    • free bus pass applications
    • GIS maps
    • highway defect reporting
    • highway insurance claims
    • identity and authentication
    • library catalogue
    • payments
    • petitions
    • planning register
    • registration bookings
    • rights of way reporting
    • school admission appeals
    • schools directory
    • street light fault reporting
    • student fare card applications
    • Surrey history centre archives catalogue
    • real time traffic and travel
    • waste permit applications
    • other online forms

What we're doing to improve accessibility

We aim to fix any issues that are identified by our testing as soon as possible. If a prompt fix is not possible, we will plan a longer term solution to address the issue.

We have a programme of work in place to address the accessibility of our PDFs and documents. We have allocated new staff specifically for this programme.

We have increased the training and support available to our staff to help them create accessible content.

About this statement

This statement was prepared on 23 September 2019. It is reviewed every three months and was last updated on 21 April 2022.


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