Accessibility options

Accessibility statement for Surrey County Council

This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level "AA" of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible is this website?

Any content published after 23 September 2020 should be accessible.

We know some parts of this website are not fully accessible and these include:

  • most older PDF documents. These are not fully accessible to screen reader software.
  • live video streams. These do not have captions.

We are currently reviewing the site and will publish further issues as they are identified.

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices. View the list of supported internet browsers.

Reporting accessibility problems with this website

We aim to comply with international accessibility guidelines, but there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact Web and Digital Services.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

HTML is used to format some content.

This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships).

Some element IDs are not unique.

This fails WCAG 2.1 level A success criteria 1.3.1 (info and relationships) and 4.1.1 (parsing).

Some video captions are auto-generated and are not always accurate.

This fails WCAG 2.1 level A success criterion 1.2.2 (captions (pre-recorded)).

PDFs and other documents

Many of our PDFs and Office documents published before 23 September 2020 do not meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

School Directory/School Admissions: Supplementary Information Forms

We are legally required to offer these documents on our site, but each document is owned by their respective school. Please contact schools directly for alternative formats.

Bus Service Improvement Plan

The plan and its appendices are not fully accessible. We are working to correct this.


Some of our pages and documents contain complex images such as diagrams, charts, graphs or infographics. Some of these may not be fully accessible. We are working to correct this.

Statement of accounts pre-2021

Some tables in statements of accounts prior to 2021, may be difficult to read with some accessibility software.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we test this website

We use an automated tool (Siteimprove Accessibility Checker) to check the accessibility of our website every five days. We also use to Siteimprove to assess the accessibility of most PDFs prior to publication on our site. We routinely carry out manual checks on a proportion of our pages and documents to identify issues that can't be detected automatically.

We are testing:

  • our main website platform, available at
  • these services based on a different technical platform but 'skinned' to look like our website:
    • adult learning course finder
    • adult social care portal
    • blue badge portal
    • councillors and committees
    • crisis fund
    • family information directory
    • find my nearest
    • free bus pass applications
    • GIS maps
    • highway defect reporting
    • highway insurance claims
    • identity and authentication
    • library catalogue
    • payments
    • petitions
    • planning register
    • registration bookings
    • rights of way reporting
    • school admission appeals
    • schools directory
    • street light fault reporting
    • student fare card applications
    • Surrey history centre archives catalogue
    • real time traffic and travel
    • waste permit applications
    • other online forms

What we're doing to improve accessibility

We aim to fix any issues that are identified by our testing as soon as possible. If a prompt fix is not possible, we will plan a longer term solution to address the issue.

We have a programme of work in place to address the accessibility of our older PDFs and documents.

This statement was prepared on 23 September 2019. It is reviewed every three months and was last updated on 6 January 2022.

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