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Accessibility statement for Surrey County Council

This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level "AA" of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible is this website?

We know some parts of this website are not fully accessible and these include:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

We are currently reviewing the site and will publish further issues as identified.

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices. View the list of supported Internet browsers.

Reporting accessibility problems with this website

Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact Web and Digital Services.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

A number of images do not have appropriate alt text. This fails WCAG 2.1 level A success criterion 1.1.1 (non-text content). We'll fix this issue for existing images by the end of August 2020. When we publish new content we'll make sure our use of images meets accessibility standards.

HTML is used to format some content. This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships). We'll fix this issue by the end of August 2020.

Link text is used for multiple different destinations. This fails WCAG 2.1 level A success criterion 2.4.4 (link purpose in context). We'll fix this issue by the end of August 2020.

Some element IDs are not unique. This fails WCAG 2.1 level A success criteria 1.3.1 (info and relationships) and 4.1.1 (parsing). We'll fix this issue by the end of August 2020.

Some iFrames are missing a title. This fails WCAG 2.1 level A success criterion 4.1.2 (name, role, value). We'll fix this issue by the end of August 2020.

Some input fields do not have a description. This fails WCAG 2.1 level A success criteria 1.3.1 (info and relationships) and 3.3.2 (labels or instructions). We'll fix this issue by the end of August 2020.

Selecting a option in a drop-down field automatically submits the form. This fails WCAG 2.1 level A success criterion 3.2.2 (on input). We'll fix this issue by the end of August 2020.

Some links are only identified by colour. This fails WCAG 2.1 level A success criterion 1.4.1 (use of colour). We'll fix this issue by the end of August 2020.

Some field labels are not visible. This fails WCAG 2.1 level A success criterion 3.2.2 (labels or instructions). We'll fix this issue by the end of August 2020.

Some video captions are auto-generated and are not always accurate. This fails WCAG 2.1 level A success criterion 1.2.2 (captions (prerecorded)). We'll fix this issue by the end of August 2020.

Video controls do not have enough contrast. This fails WCAG 2.1 level AA success criterion 1.4.11 (non-text contrast). This is an issue with the YouTube video player and not within our control.

Heading elements are not always consistently used. This fails WCAG 2.1 level AA success criterion 2.4.6 (headings and labels). We'll fix this issue by the end of August 2020.

Some elements are not highlighted on focus. This fails WCAG 2.1 level AA success criterion 2.4.7 (focus visible). We'll fix this issue by the end of August 2020.

Disproportionate burden

Still under review.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards from August 2020.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We are currently undertaking an accessibility review combining a manual test of a sample of pages, as well as using SiteImprove Accessibility Checker for automated testing of the full website.

We are testing:

  • our main website platform, available at www.surreycc.gov.uk
  • these services based on a different technical platform but 'skinned' to look like our website:
    • adult learning course finder
    • adult social care portal
    • blue badge portal
    • councillors and committees
    • crisis fund
    • family information directory
    • find my nearest
    • free bus pass applications
    • GIS maps
    • highway defect reporting
    • highway insurance claims
    • identity and authentication
    • library catalogue
    • payments
    • petitions
    • planning register
    • registration bookings
    • rights of way reporting
    • school admission appeals
    • schools directory
    • street light fault reporting
    • student fare card applications
    • Surrey history centre archives catalogue
    • real time traffic and travel
    • waste permit applications
    • other online forms

What we're doing to improve accessibility

We are developing an accessibility roadmap based on the outcome of our accessibility compliance review and this will show how and when we plan to improve accessibility on this website.

This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.

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