Accessibility options

Page contents


Adapt the website to your needs

This website is designed to be compatible with basic screen magnifiers and speech recognition software.

AbilityNet provides guidance about how to:

Contact the council in British Sign Language

How does it work?

Using the link, sign in to the service then select 'Surrey County Council' from the directory.

You'll be connected to a SignLive BSL interpreter. If you tell them who you are calling, they'll put you through to our Contact Centre.

This is a free service, available Monday to Friday, 9am to 5pm (excluding bank holidays).

Call us on our Sign Language Video Relay Service

Deaf user, online interpreter, hearing user

Using SignLive for the first time

If this is your first time using the service, you'll need to register using Google, Facebook or an email address.

This ensures your call is secure and of a good quality.

The service is also available through an app. For more information, visit the SignLive website.

Technical issues

For any technical issues, please contact SignLive:

  • Email: hello@signlive.co.uk
  • Telephone: 03308 220 822

Use the council's sensory services

Sight for Surrey provides sensory services across Surrey for people who are visually impaired, Deaf, deafened, hard of hearing and those who have combined hearing and sight loss.

Visit the sensory services page for more information, or go to the Sight for Surrey website.

Tell us if something is unclear

We carry out regular research with our customers and run training for our website editors – all to ensure that the content you read is in an easy to read format and uses plan English.

If you find content that is difficult to understand or unclear, please tell us using the 'Website feedback' button on any page of the website. This feedback will be passed straight to the relevant council service.