If you are a British Sign Language (BSL) user, you can contact the council using a BSL interpreter.
This is done through the Convo app (previously known as SignLive). Convo gives you an interpreter so you can talk to us with sign language. You can use it on your smartphone, tablet or computer.
The video below explains more about what to expect.
BSL service for contacting Surrey County Council Vimeo video
How does it work?
Use the link below to sign in to the Convo service. When you have signed in select 'Surrey County Council' from the directory.
You'll be connected to a Convo BSL interpreter. Tell them what you want and they will translate between you and our contact centre.
This is a free service, available Monday to Friday, 9am to 5pm (excluding bank holidays).
Call us on our Convo Video Relay Service
Use the council's sensory services
Sight for Surrey provides sensory services across Surrey for people who are visually impaired, Deaf, deafened, hard of hearing and those who have combined hearing and sight loss.
Visit the sensory services page for more information, or go to the Sight for Surrey website.