Contact the library service

Update: 23 June

We are currently experiencing a high volume of calls which could result in longer than usual wait times.

We apologise for any inconvenience and would suggest that you try later if your call is not urgent.

Alternatively, please access services on our website.

Online services


Visit the libraries section to view more services and information.

Renew by telephone

  • Telephone 0300 200 1001 to use Callpoint - our automated renewal system, available 24/7. You will need your borrower number (on your card, under the barcode).
  • Online services (shown above).
  • SMS: 07860 053 465
  • Email:
  • Fax: 020 8541 9575

General enquiries including room hire and PC bookings

For general enquiries, such as PC bookings (if you are unable to book online), lost property and room hire, please dial 03456 009 009 and press option 6. Our lines are open 9am to 5pm Monday to Friday excluding bank holidays.

Contact the libraries information service

Our libraries information service is available by enquiry form or email. If you're looking for information, whatever the subject, just get in touch with us.

The information service is open Monday to Friday from 10am to 4pm.