Contact the library service


We are currently unable to answer account enquiries by telephone, email, SMS, fax or our automated renewal system Callpoint. You can use the website to access most library services, including book renewals and requests. We apologise for any inconvenience.

Online services

The following processes can be completed by logging into Surrey Libraries' online system:

  • Renew an item
  • Search for an item
  • Manage your account

You can also:


Visit the libraries section to view more services and information.

    Before you contact us, please take a minute to answer three questions to help us improve our website.

    Renew by telephone (currently unavailable)

    • Telephone 0300 200 1001 to use Callpoint - our automated renewal system, available 24/7. You will need your borrower number (on your card, under the barcode).
    • Online services (shown above).
    • SMS: 07968 832414
    • Email:
    • Fax: 020 8541 9575

    General enquiries including room hire and PC bookings

    For general enquiries, such as PC bookings (if you are unable to book online), lost property and room hire, please dial 03456 009 009 and press option 6. Our lines are open 9am to 5pm Monday to Friday excluding bank holidays.

    Contact the libraries information service

    Our libraries information service is available by enquiry form or email. If you're looking for information, whatever the subject, just get in touch with us.

    The information service is open Monday to Friday from 10am to 4pm.