The quickest and easiest way to renew items is online in your library account.
Log in to your library account
You can also renew using the library app, in person at any Surrey library, or by phone.
More information
You will need your:
- borrower number (find this on your library card, under the barcode)
- PIN. If you have forgotten your PIN you can reset it by choosing 'reset your pin or password' on the login page.
You can renew single items, a selection or all items.
- Login to your library account
- Enter your borrower number and PIN.
- The items you are currently borrowing are shown on the tab called 'my shelf'. You can see how many days are left for each item under the item's picture.
To renew all of your items:
- Click the 'renew all' button. A list of your items will appear. You can renew everything listed under 'loans available for renewal'.
- Click the 'renew selected' button. A message will appear on-screen telling you that the items have been renewed.
- Click 'done' to return to the 'my shelf' screen.
To renew some of your items:
- Click the 'renew all' button. A list of your items will appear. You can renew anything listed under 'loans available for renewal'.
- Click the 'de-select all' box.
- Click the tick-box next to each item you want to renew.
- Click the 'renew selected' button. A message will appear on-screen telling you that the items have been renewed.
- Click 'done' to return to the 'my shelf' screen
To renew a single item:
- Click on the picture of the item. Details of the item will be displayed on-screen.
- Click the 'renew' tab at the bottom of the screen. If the 'renew' tab is not showing, the item cannot be renewed.
- Click the 'proceed' button. A message will appear on-screen telling you that the item has been renewed.
- Click 'done' to return to the 'my shelf' screen.
Problems renewing items online
If you have any problems renewing your loans please contact us using the contact us form in your library account menu.
Download the Surrey Libraries app and use it to reserve or renew books on the go.
You will need your borrower number (on your card, under the barcode).
You can visit any Surrey library to renew your items.
You will need your library card. If you have the library app on your phone you can use its library card function instead.
We can send you an eReminder email three days before your items are due back. This will give you the full details of all the items that are due as well as a quick link to renew them online. You will need your PIN to use this link.
To sign up to receive eReminder emails all you need to do is let us know and make sure that we have your current email address.
You can do this in any library or by contacting us. You will need to tell us your full name and library card number.
Important: eReminders are sent as a courtesy service only. If you do not receive an eReminder for any reason – for example, if it has been blocked by your email provider or moved to your spam folder – any overdue charges incurred will still apply.
Some items cannot be renewed. This may be because:
- you have reached the renewal limit
- the item has been reserved by another customer
If you have reached the renewal limit, you will not see an option to renew on the individual item, and it will appear in a section called 'loans not available to renew' in the 'renew all' menu.
If the item has been reserved by another customer, the item will show as being 'available to renew' but when you request to renew the item will give a message 'error renewing the loan - item has holds'. The item will not be renewed. Please be aware that this situation could change if another copy is located that satisfies the reservation. It is worth trying again after a short interval.
Books
As long as a book has not been requested by another user, it may be renewed five times.
Audiobooks, CDs and DVDs
Audiobooks, CDs and DVDs are lent for a charge. They cannot be renewed. If you keep them beyond their due date, you must pay an additional charge. See the charges for audio visual items.
- Spoken word CDs (audiobooks) are issued for three weeks.
- DVDs and Music CDs are issued for one week.
If you return items late, you will usually have to pay a charge.
Charges for overdue library books can be found on the library and services charges page.
Overdue audiobooks, CDs and DVDs incur an additional charge. See the charges for audio visual items.
