Help to get started using computers, tablets and smartphones
If you need support using computers and tablets and smartphones, Surrey Library Service can help.
- Phone: Surrey County Council's Community helpline, 0300 200 1008, Monday to Friday, 9am until 5pm.
- email: firstname.lastname@example.org and ask for a member of library staff to contact you.
Examples of questions people are asking:
- I want to buy groceries online but need help to know what to do.
- How do I save a photo or add somebody to my contact list or forward an email?
- How do I order my prescription online?
- I'd like to download library books, magazines and audiobooks.
- My computer keeps telling me it's not protected. What do I do?
- I want to keep in touch with my relatives online, and they're using WhatsApp, or Skype, or Facetime, or Zoom.
Our service is delivered over the internet by library staff. It's confidential, safe, and free, and if you are an absolute beginner we will help you to Learn My Way and develop your digital skills.
Book a computer
You can book a PC in one of our libraries in advance by using the PC booking system.
Print from your own device
You can now print documents from your own device such as a laptop or mobile phone.
Log in to the PC booking system, using your library card number and PIN, and follow the instructions.
Once submitted, your files will be securely processed and prepared for printing within the next few minutes.
You can then pay for and collect your print jobs at one of the self service kiosks or by speaking to a member of staff in your nearest library.
Your print job will then be available for the next 3 hours. Printing charges apply and are paid at point of collection.
Please note that this service is not available at the following libraries: Bagshot, Bramley Byfleet, Ewell Court, Lingfield, New Haw, Stoneleigh, Tattenhams, Virginia Water and Warlingham libraries.
Wifi is now available in all Surrey libraries and the Surrey History Centre. You can log onto the internet using your wifi enabled device, such as a laptop, iPad or smart phone. People who are not library members can use the service for half an hour, and Surrey residents are able to join online. Most libraries have identified electrical points that can be used for laptops.
Free internet courses
Surrey Adult Learning, run by Surrey County Council, provides free Essential Digital Skills courses for beginners and those with limited experience wanting to develop their skills on various digital devices. They are suitable for all ages, whether you are looking to retrain for work or are retired and want to be able to access information, communicate with friends
and family or do your shopping.
Learn my Way
If you want to learn how to use a computer (or other subjects) there are many free courses available online. We recommend those provided by UK Online via their Learn My Way website.
This has been set up to give a range of easy courses and useful resources, all FREE. By creating an account you can track your progress. You can do these courses yourself either in the library or at home.
There are simple guides and support for:
and courses on:
Make an appointment with one of our friendly Digital Buddies, who can offer free one to one support if you have specific computer problems. To find out more, please see our webpage: Digital Buddies or talk to a member of our library staff. Alternatively contact the library service.
More advanced computer courses
Adult learning centres
If you already have basic computer and internet skills and wish to learn more you could check out our adult learning service.
Every term they have over 1000 courses on offer in Elmbridge, Guildford, Runnymede, Spelthorne, Surrey Heath, Waverley and Woking on a huge range of subjects. To find the right one for you, please search for a course.
Courses in Epsom and Ewell, Mole Valley, Reigate and Banstead and Tandridge are provided by East Surrey College.
The following local colleges also provide excellent taught courses, in computers and much more besides:
- Brooklands College (with campuses in Ashford and Weybridge)
- East Surrey College (based in Redhill and serving Reigate and Banstead and Tandridge boroughs and further)
- Guildford College (linked to Farnham sixth form college and Merrist Wood college)
- NESCOT (centrally located between Epsom and Ewell)
- Strodes College (based in Egham and serving the North West of the county and beyond)