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Charges for requested items in libraries

If the particular title that you are looking for is not in stock or is being borrowed by someone else at your local library, you can request for a copy to be sent from another library.

There is a charge for requesting titles (shown in the table at the bottom of this page). You can pay a charge online, or when you next visit a library.

How to request a title

  • Find the title on the catalogue.
  • If it is available for request, there will either be a link "Reserve title" or button "Reserve" for you to click on. Once you have done this, follow the instructions on screen.
  • You will need your library card number and your PIN to complete the request.
  • Request fees for Surrey libraries' stock are halved from £1.75 to 75p when reserved online or on an Open Ticket Adult.
  • Request fees for Surrey libraries' stock are refundable if not supplied within 6 weeks. This does not apply to any titles which are not in stock when the request is placed, including titles which are on order, regardless of publication date.

If you are not already a library member, you can join online and request titles straight away. You can use this form if you need to find out your PIN.

Request charges (per item)

Item requested Charge

Adult book in Surrey libraries' stock. Please note this also applies to books reserved on a junior ticket.

If on an Open Ticket Adult

£1.75, 75p if set by you online

75p

Large print Free

Children's/young adult book in Surrey libraries' stock

Free

Audio book request (CD or cassette)

If on an Open Ticket Adult

£1.75, 75p if set online

75p

Music CD request

If on an Open Ticket Adult

£1.75, 75p if set online

75p

Video and DVD request

If on an Open Ticket Adult

£1.75, 75p if set online

75p

Find out if you qualify for an Open Ticket Adult.

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