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Report an issue on the countryside estate
To help us find the specific location of an issue quickly, please provide us with accurate location details, such as a pin drop or What3words reference. Thank you.
Issues that do not require immediate action should be reported on 0300 200 1003 (during office hours) or via email on countryside.estate@surreycc.gov.uk.
Please see below to report an emergency.
How we prioritise issues
We receive over 1,000 consequential maintenance, enforcement and access enquiries each year. To ensure public safety and manage workloads effectively, we assign a priority to all issues. We call this our Priority Statement. We assess the risk relating to public safety by combining the severity of a potential hazard and the likelihood of its occurrence. We address issues in order of priority from 1 (high) to 5 (low), as resources allow. If you require a copy of the Priority Statement, please contact us by email to request it.
Report an emergency on the countryside estate
If you have an issue requiring immediate action, contact either:
- Surrey County Council during normal office hours on 0300 200 1003. Our contact centre will contact relevant staff immediately. If this is not possible or appropriate, they will contact the police.
- If the issue is out of normal office hours and a police matter, please report the issue to Surrey Police:
- for emergencies such a serious crime or accident always dial 999
- by phone on 101 or 01483 571212
- for non-urgent minor crimes/incidents you can report online to Surrey Police.
Other enquiries
- General enquiries: countryside.estate@surreycc.gov.uk
- Events and bookings enquiries: countryside.bookings@surreycc.gov.uk (see our events pages for details).
Telephone
Contact us via our contact centre
Postal address
Surrey County Council Countryside Estate Team,
Whitebeam Lodge,
Merrow Depot,
Merrow Lane,
Guildford,
Surrey,
GU4 7BQ
