Report an issue on the countryside estate
It is now easier to report an issue to our countryside estate team by using Surrey’s Fix My Street. This will ensure that your request reaches our team for assessment.
When reporting, please select ‘Countryside Estate’ as the category.
How we prioritise issues
We receive over 1,000 consequential maintenance, enforcement and access enquiries each year. To ensure public safety and manage workloads effectively, we assign a priority to all issues. We call this our Priority Statement. We assess the risk relating to public safety by combining the severity of a potential hazard and the likelihood of its occurrence. We address issues in order of priority from 1 (high) to 5 (low), as resources allow.
Report an emergency on the countryside estate
If you have an issue requiring immediate action, contact:
- Surrey County Council during normal office hours. Our contact centre will contact relevant staff immediately. If this is not possible or appropriate, they will contact the police.
- If the issue is out of normal office hours and a police matter, please report the issue to Surrey Police
- For emergencies such a serious crime or accident always dial 999
- By phone on 101 or 01483 571212
- For non-urgent minor crimes/incidents you can report online to Surrey Police.
Telephone
You can contact the Countryside service via our contact centre.
Postal address
Surrey County Council Countryside Estate Team, Whitebeam Lodge, Merrow Depot, Merrow Lane, Guildford, Surrey, GU4 7BQ
Report a problem on a right of way
You can report a problem on the rights of way network online or by contacting our team directly.
Use the map to mark the exact location, and include clear details and photos where possible. If an issue have already been logged, please add comments to an existing record.