Contact our roads and transport service

Coronavirus: all non-urgent enquiries online only

Our services are under pressure due to the current Coronavirus challenge and we need to focus resources on our critical services and supporting our most vulnerable residents. We are currently unable to provide a mediated service for non-urgent highways reports or enquiries over the phone or by email. For non-urgent highway issues, please use our online reporting. If you need to tell us about a highway emergency, please call on 0300 200 1003 (24/7).

Report/check a problem with a road

Latest updates on roadworks

Trees and vegetation

Footpaths and bridleways


Road permits and licences

Grass cutting

If you would like an update on the status of a problem that you have reported previously, then please make sure you have your reference number to hand.

Contact details

  • Telephone: 0300 200 1003 (9am to 5pm, Monday to Friday, excluding bank holidays. Emergencies only at all other times)
  • Email:
  • Textphone (via Text Relay): 18001 0300 200 1003
  • SMS: 07860 053 465
  • VRS: Sign Language Video Relay Service
  • Fax: 020 8541 9575

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.


Contact Centre, 1st Floor, Fairmount House, Bull Hill, Leatherhead, Surrey, KT22 7AH

Street lights contact details

You can contact us about any aspect of street lighting via the following methods:

  • By email:
  • By phone: 0300 200 1003
  • By post: Skanska Infrastructure, Hazel House, Merrow Lane, Guildford, Surrey, GU4 7BQ

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