Contact the utility companies

How to report damage to a utility company's equipment

The utility companies, telecoms, power and water, are responsible for repairing their own equipment. This includes poles, manhole covers and street cabinets or boxes containing telecoms, broadband and fibre connections.

They want you to tell them about damage to their property so they can fix it.

Visit our digital infrastructure page for information on broadband rollouts in Surrey,

Damage to telecoms, broadband and fibre equipment


BT cables, poles, cabinets and manholes are looked after by Openreach. You can call BT 0800 023 2023 (option 1) or contact Openreach.


Report issues to Openreach including loose cables, damaged or vandalised green cabinets, damaged manhole covers or telephone poles. The Openreach site includes a useful guide to identifying their equipment.

Virgin Media O2 (VMO2)

Report damaged cabinets or manhole covers to Virgin Media O2. Or you can text them on 07305 327112.

Damage to power equipment

UK Power Networks (UKPN)

Report unsafe or leaning poles to UK Power Networks. Or you can call them on 0800 029 4285.

For emergencies, call 0800 31 63 105 or 105 (free from a landline or mobile phone).

National Grid

Report hazards involving overhead power lines or pylons to National Grid. For emergencies, call 0800 40 40 90.


Report damage to a gas pipe to SGN. You can also send them a text or WhatsApp message on 07490 077 649.

Southern and Scottish Electricity Network (SSEN)

Report damage to SSEN equipment. You can also call 105 (free from a landline or mobile phone).

Damage to water equipment

Thames Water

Report a broken manhole cover or lid belonging to Thames Water. Or call them on 0800 316 9800.

Southern Water

Report an issue to Southern Water. Or call them on 0330 303 0368.

Affinity Water

Report an issue to Affinity Water. Or call them on 0345 357 2407.

South East Water

Report an issue to South East Water. Or call them on 0333 000 0365.

Sutton and East Surrey Water

Report an issue to Sutton and East Surrey Water. Or call them on 01737 772000.

If you are unsure who owns damaged equipment, please report the issue to us and mention you are reporting a section 81 defective apparatus report.

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