Digital infrastructure coverage in Surrey

Digital infrastructure, which includes physical resources for broadband and mobile communications, is being deployed across Surrey via a variety of different suppliers and technologies.

Where can I find out about current broadband coverage in Surrey?

ThinkBroadband, an independent broadband monitoring site, provides data at country, county, constituency and borough/district level. Visit the ThinkBroadband site for more information.

Where can I find out about what technology/speeds are currently available to my home or business?

  • Contact your existing communications service provider.
  • Check the Ofcom website. This provides speed checks as well as mobile and broadband coverage information.
  • Visit a price comparison site. Please note that whilst comparison sites include available services that ISPs (such as BT, TalkTalk, PlusNet, etc) are offering on the Openreach or Virgin Media 02 networks, the sites will not necessarily include information on smaller fibre suppliers. A list all fibre suppliers operating in Surrey can be found below.

The move to fibre from copper networks

Existing Openreach and Virgin Media O2 copper telephone networks are fast approaching the end of their useful lives. They have been used for many years to support landline phone calls and broadband connections but the ageing infrastructure is no longer able to cope with current connectivity demands.

To meet modern requirements and prevent increased disruption as the network deteriorates, the existing copper networks are now being replaced by new fibre networks that provides future-proofed gigabit-capable (over 1,000 megabits per second) speeds. For more information on the move, visit the Openreach All-IP webpage or the Virgin Media O2 analogue shutdown page.

What is full fibre and why is it important?

Full fibre is known as Fibre to the Premises (FTTP) or Fibre to the Home (FTTH). Unlike, older technologies, such as Openreach's Fibre to the Cabinet (FTTC) or Virgin Media's co-axial cable which used a mixture of fibre and copper, full fibre uses a fibre optic connection all the way to the home so provides much more reliability and significantly faster upload and download speeds. Whereas FTTC can usually only offer maximum download speeds of 80 megabits per second, full fibre offers over 1,000 megabits per second.

Fibre network infrastructure consists of fibre cabling which is installed in ducting either underground or on telegraph or electric poles. More information on planning and permitting for fibre infrastructure can be found on our Utilities frequently asked questions web page.

Who is installing full fibre?

More than 80% of full fibre in Surrey will be installed through commercial rollout plans and a list of all locations that fibre suppliers have announced is below. The list is updated regularly.

Latest update (November 2023):

  • Box Broadband has been connecting homes and businesses to full fibre in:
    • Chiddingfold - check if you can order a service
    • Cranleigh - check if you can order a service
    • Dorking - check if you can order a service
    • Ellens Green - check if you can order a service
    • Ewhurst - check if you can order a service
    • Hersham - check if you can order a service
    • Pitch Hill - check if you can order a service
    • Walton-on-Thames - check if you can order a service
  • Broadband for Surrey Hills (B4SH) is delivering gigabit-capable infrastructure in the Surrey Hills.
  • Fibre and Wireless Networks is deploying full fibre to areas including:
    • Ash - check if you can order a service
    • Cranleigh - check if you can order a service
    • Dorking - check if you can order a service
    • Elstead - check if you can order a service
    • Farnham - check if you can order a service
    • Frimley - in build
    • Godalming - check if you can order a service
    • Horley - check if you can order a service
    • Redhill - check if you can order a service
  • Gigaclear has started to deploy full fibre to some of the areas below:
    • Albury - in planning
    • Bagshot - check if you can order a service
    • Chilworth - in build
    • Churt - in build
    • Elstead in evaluation
    • Gomshall - in build
    • Rowledge - in evaluation
    • Shalford - check if you can order a service
    • Westcott - in planning
    • Wonersh - in build
  • Grayshott Gigabit has started to deploy full fibre to some of the areas below:
    • Grayshott - check if you can order a service
    • Hindhead - check if you can order a service
    • Beacon Hill, Hindhead Road, Tilford Road - ready for build
    • Whitmore Vale - in planning
    • Churt Road and Churt - in planning
  • Openreach is upgrading premises to full fibre (FTTP) on 46 of its exchanges in Surrey that are listed below. At least 75% of the premises served on these exchanges are anticipated to be upgraded by December 2026. To check which exchange serves your home, please visit BT Broadband (btwholesale.com):
    • Ashford - main works are completed - check with your provider if you can order a service
    • Bagshot - works should start in the next 12 months
    • Betchworth - main works are completed - check with your provider if you can order a service
    • Bookham - deployment planned for the future
    • Bramley - deployment planned for the future
    • Burgh Heath - main works are completed - check with your provider if you can order a service
    • Byfleet - deployment planned for the future
    • Caterham - deployment will take place soon with services available in the next 12 months
    • Chertsey - works are underway
    • Chobham - works are underway
    • Clandon - deployment planned for the future
    • Cobham - deployment planned for the future
    • Cranleigh - deployment planned for the future
    • Dorking - deployment will take place soon with services available in the next 12 months
    • Egham - main works are completed - check with your provider if you can order a service
    • Epsom - main works are completed - check with your provider if you can order a service
    • Esher - deployment planned for the future
    • Ewell - main works are completed - check with your provider if you can order a service
    • Frensham - deployment planned for the future
    • Godalming - works are underway
    • Godstone - deployment planned for the future
    • Guildford - works are underway
    • Haslemere - works are underway
    • Hindhead - deployment planned for the future
    • Horley - deployment planned for the future
    • Leatherhead - deployment will take place soon with services available in the next 12 months
    • Lingfield - main works are completed - check with your provider if you can order a service
    • Merstham - deployment will take place soon with services available in the next 12 months
    • Mogador - deployment will take place soon with services available in the next 12 months
    • Molesey - main works are completed - check with your provider if you can order a service
    • Nutfield Ridge - deployment planned for the future
    • Oxshott - deployment planned for the future
    • Oxted - works are underway
    • Redhill - works are underway
    • Reigate - works are underway
    • Runfold - deployment planned for the future
    • Smallfield - main works are completed - check with your provider if you can order a service
    • South Godstone - deployment planned for the future
    • Staines - main works are completed - check with your provider if you can order a service
    • Sunbury - main works are completed - check with your provider if you can order a service
    • Thames Ditton - main works are completed - check with your provider if you can order a service
    • Walton-on-Thames - works are underway
    • Wentworth - main works are completed - check with your provider if you can order a service
    • Weybridge - deployment will take place soon with services available in the next 12 months
    • Woking - works are underway
    • Woldingham - deployment planned for the future
    • Wormley - deployment planned for the future
  • Netomnia is deploying full fibre deployment in:
    • Byfleet - Coming soon
    • Guildford - check if you can order a service
  • Swish Fibre is deploying full fibre in areas including:
    • Bagshot - check if you can order a service
    • Cranleigh - check if you can order a service
    • Farnham - check if you can order a service
    • Godalming - check if you can order a service
    • Haslemere - check if you can order a service
  • Toob has started full fibre deployment in some of the areas below. :
    • Ash, Ash Vale, Tongham - Register your interest
    • Camberley and Frimley - check if you can order a service
    • Guildford - Future Build
    • Woking - Register your interest
  • Trooli has upgraded some some areas in the locations below to full fibre:
    • Bagshot - check if you can order a service
    • Windlesham - check if you can order a service
  • Virgin Media 02 - residents or businesses in Surrey who can currently connect to the existing Virgin Media O2 network can access gigabit-capable speeds. However, Virgin Media 02 are now planning to overlay their whole network to full fibre by 2028 and this work has already started in Surrey. In addition, the network operator nexfibre which holds a wholesale agreement with Virgin Media 02 has just announced its plans which include the following:
    • Ash - deployment planned for 2024
    • Farncombe - check if you can order a service
    • Godalming - deployment planned in three months

*If you are a Network operator in Surrey with gigabit-capable roll-out plans and not yet included in the list above, please email broadband.enquiries@surreycc.gov.uk

Government investment in digital infrastructure

The government anticipates that up to 20% of homes and businesses in the UK may not get upgraded by commercial investment by 2030 and to upgrade these will require some public subsidy funding support. They have therefore set up the £5 Billion Project Gigabit Programme which includes procurements and voucher schemes and is being managed by Building Digital UK (BDUK), part of the Department for Science, Innovation and Technology (DSIT). To find out more, please visit our Project Gigabit page.

The Government is also investing in the Shared Rural Network which is a £1 billion government deal with the four main Mobile Network Operators that will include both private and public investment in a network of new and existing phone masts closing 'not-spots' and levelling up connectivity across every corner of the UK. The Programme will deliver 95 percent 4G coverage to UK landmass by the end of 2025.

Other connectivity options

Social tariffs

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. You can use the Ofcom website to find out which suppliers are currently offering social tariffs.

If you have any additional queries about your broadband status or the information included on this page, please contact our broadband officer at broadband.enquiries@surreycc.gov.uk.

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