Digital infrastructure, which includes physical resources for broadband and mobile communications, is being deployed across Surrey via a variety of different suppliers and technologies.
Where can I find out about current broadband coverage in Surrey?
ThinkBroadband, an independent broadband monitoring site, provides data at country, county, constituency and borough/district level. Visit the ThinkBroadband site for more information.
Where can I find out about what technology/speeds are currently available to my home or business?
- Contact your existing communications service provider.
- Check the Ofcom website. This provides speed checks as well as mobile and broadband coverage information.
- Visit a price comparison site.
If you have checked what broadband and mobile technology and speeds your home or business can currently access and you are keen to get improved speeds, there are several different options that you may wish to investigate:
Planned full fibre rollouts by commercial operators
The following network suppliers* that are operating in Surrey have so far announced plans to install gigabit-capable (1000Mbps) / full fibre broadband infrastructure) to the following areas:
- Box Broadband has been connecting homes and businesses in:
- Ellens Green
- Broadband for Surrey Hills (B4SH) is delivering gigabit-capable infrastructure in the Surrey Hills.
- CityFibre has announced plans to deploy gigabit-capable infrastructure to areas including:
- F&W / Hey Broadband is deploying full fibre to areas including:
- Grayshott Gigabit has started to deploy full fibre to some of the areas below:
- Beacon Hill
- Openreach is upgrading premises to full fibre (FTTP) on 46 of its exchanges in Surrey. At least 75% of the premises served on these exchanges are anticipated to be upgraded by December 2026:
- Betchworth (Betchworth, Box Hill, Brockham)
- Burgh Heath
- Nutfield Ridge
- South Godstone
- Thames Ditton
- Wentworth (Wentworth, Virginia Water, Trumpsgreen)
- Netomnia has started full fibre deployment in:
- Swish Fibre is deploying full fibre in areas including:
- Toob has started full fibre deployment in some of the areas below:
- Frimley Green
- West Byfleet
- Trooli has upgraded some some areas in the locations below to full fibre:
- Virgin Media 02 - residents or businesses in Surrey who can currently connect to the existing Virgin Media O2 network can access gigabit-capable speeds. However, Virgin Media 02 are now planning to overlay their whole network to full fibre by 2028 and this work has already started in Surrey.
*If you are a Network supplier operating in Surrey with gigabit-capable roll-out plans and not yet included in the list above, please email email@example.com
Government investment in gigabit infrastructure
The UK Gigabit Programme or 'Project Gigabit' is a £5 billion government infrastructure project that brings together everything the government is doing to enable and deliver fast and reliable digital connectivity for the country.
As part of this programme, Building Digital UK (BDUK), part of Department for Digital, Culture, Media and Sport (DCMS), has launched phased contracts to those hard to reach parts of the UK that will need government support towards the cost of gigabit-capable broadband. Surrey is included in Phase 2 with the contract due to start in December 2023. The coverage and contract value details are subject to the outcomes of an Open Market Review (OMR) that took place ln late 2021, a Public Review that ended on 29 April 2022 and a procurement process that is due to start in December 2022.
To complement this work and to support pace of delivery there are several other elements to Project Gigabit including the Gigabit Broadband Voucher Scheme that residents and businesses may wish to consider.
For more information, please visit our Project Gigabit page.
Other connectivity options
Commercial mobile/wireless plans
Investigate alternative mobile/wireless technologies. You can use the Ofcom website to check mobile coverage.
Universal Service Obligation (USO)
The broadband Universal Service Obligation (USO) means that residents and businesses have a legal right to request broadband speeds of at least 10 Mbps (megabits per second) or more. Individual homes and businesses can contact BT and find out if they are eligible. Visit BT for more information.
Telephony network is moving from analogue to digital
Many households and companies currently use the older analogue network for devices that have been around for some time. These will not work when the current telephony network becomes fully digital by 2025.
Devices may include a landline telephone, or a special service device, such as an intruder alarm, lift alarm or Telecare Health service. It could be a sensor in a business network or a device that only works on an extension. The simple rule is that when the telephone line is changed to digital, any device that currently plugs directly into a phone wall socket will first need to be plugged into a broadband router (if provided by the service provider) and be compatible with that router and that service provider's service.
The move to digital has already started and will take place at different times in different areas of Surrey. When it comes time for your area to be upgraded, your service provider (such as BT, Talk Talk, PlusNet, etc) will be in touch to tell you what you need to do and by when.
If you have any additional queries about your broadband status or the information included on this page, please contact our SCC broadband officer at firstname.lastname@example.org.