Road emergencies

How to report an emergency

Please call us on 0300 200 1003 to report an emergency.

We provide a 24/7 service for emergencies within Surrey:

  • Between 9am and 5pm, calls will be answered by the Contact Centre.
  • Outside of these hours you will be transferred to our emergency team.

Please provide as much detail as possible to enable the right course of action to be quickly identified and carried out.

Examples of an emergency

  • Chemical or fuel spillages.
  • Large dead animals on the road.
  • Fallen trees on the road or footpath.
  • Trees are leaning more than 45 degrees (and didn't before a storm).
  • Flooding, if it is blocking a road or the road is impassable.
  • Dangerous icy location that is an immediate risk to public safety
  • Obstructions on the road (including trees following a storm)
  • Road works (public utilities etc.) which are left unguarded or unprotected, presenting a potential danger to the public.
  • Faulty traffic lights and street lights.

Please read our definition and examples of reports that are considered an emergency for further details.

Non-emergencies affecting roads and pavements

If you no longer consider the problem to be an emergency, then please continue to report non-emergency problems online.

Other contacts

Highways England

Please contact Highways England on 0300 123 5000 for issues affecting trunk roads and motorways (M3, A3, M25 and M23).

Police and emergency services

Road traffic accidents should be reported to the police. If in doubt dial 999 and ask for either the police, fire service or ambulance.


All substantial roadworks should have an information board with an emergency number to call direct.

Environment Agency

To report severe flooding in your area contact the Environment Agency on their 24 hour service telephone line: 0345 988 1188. You can also use Type talk on 0345 602 6340.