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Road emergencies

For up to date road travel news, see Radio Jackie or Eagle Radio for the local situation.

We provide a 24/7 service for emergencies within Surrey. Please call us on 0300 200 1003 to report an emergency. Between 9am and 5pm, calls will be answered by the Contact Centre. Outside of these hours you will be transferred to our emergency team.

Please provide as much detail as possible to enable the right course of action to be quickly identified and carried out.

An emergency includes the following:

  • Chemical or fuel spillages.
  • Large dead animals on the road.
  • Fallen trees on the road or footpath.
  • Trees are leaning more than 45 degrees (and didn't before a storm).
  • Flooding, if it is blocking a road or the road is impassable.
  • Obstructions on the road (including trees following a storm)
  • Road works (public utilities etc.) which are left unguarded or unprotected, presenting a potential danger to the public.
  • Faulty traffic lights and street lights.

Please see our definition and examples of reports that are considered an emergency.

Non-emergencies affecting roads and pavements

To report a non-emergency problem on the roads or pavements, please see our Report a highway problem page.

Other contacts

Highways England

Please contact Highways England on 0300 123 5000 for issues affecting trunk roads and motorways (M3, A3, M25 and M23).

Police and emergency services

Road traffic accidents should be reported to the police. If in doubt dial 999 and ask for either the police, fire service or ambulance.


All substantial road works should have an information board with an emergency number to call direct.

Environment Agency

To report severe flooding in your area contact the Environment Agency on their24 hour service telephone lines: 0345 988 1188 or 0845 988 1188. You can also use Type talk on 0345 602 6340 or 0845 602 6340.