Information and support for adult social care providers

Working with us

Here you can find the relevant information on the services we buy, the different types of contractual arrangements and the process for becoming a provider with us. Surrey purchases a number of services to support the residents of Surrey, which include:

Current and future contract opportunities

If you are interested in working with us, you will need to complete our tender process and register on the relevant procurement platform. For information about the current and future procurement activity that is taking place within Adult Social Care, please visit our procurement section.

Rate uplifts

You can view the Adult Social Care 2022-2023 Inflationary Uplifts (PDF) for our care contract.

Business advice

To find information relating to setting up or growing a business, access to training and funding, and employment and skills please see our business web section.

Home Care

The provision of CQC regulated homecare is a vital service that enables residents to remain living independently in their own home.

Providers of CQC registered homecare branches may apply to deliver homecare services on behalf of our adult social care teams and NHS Surrey Heartlands CCG.

The Care within the Home service specification and associated documentation are available on the Procurement pages.

A provider welcome pack has been developed for home care providers who are contracted to deliver Care within our home services. The welcome pack ensures that providers have clear lines of communication and understand how to do business and where to go to resolve any issues or raise comments and concerns in a timely and satisfactory manner.

Residential and nursing care

Information and services

To provide residential or nursing services on behalf of Surrey County Council, you will need to sign up to become a 'Spot' provider. For details of our spot contracting process email:

Integrated residential and nursing for older people procurement

We are working with Surrey Continuing Healthcare (CHC) are working together to develop a new strategic approach to residential/nursing care placements for older people that enables us to work more closely with the care home market. Our ambition is, as always, to source good quality residential and nursing care for older people requiring Adult Social Care and Continuing Healthcare funded placements. This alignment between Health and Social Care will ensure our approach as a system is joined up and flexible, with a consistent purchasing approach for residential and nursing care to give greater clarity for providers.

In February 2022, we reopened the tender for a six-year contract for residential and nursing care in the form of a Dynamic Purchasing System (DPS), which provides flexibility for providers to join throughout the life of the contract and the opportunity to agree pricing up front. We are also establishing a Joint Central Brokerage Team which will make the placements approach easier for all parties.

All the providers on the DPS will be shared between us and the Surrey CHC via a consistent single procurement process giving significant business benefit and reassurance of work. The DPS provides a list of contracted providers enabling us to build relationships and communicate more effectively with the providers we work with.

Please register now on Proactis to get ASC alerts for Surrey. Once the tender for the new contract goes out, you will be alerted. Please Amy Morgan via email: for a registration pack.

Provider drop-in sessions

Surrey commissioners hold a monthly drop-in for residential and nursing care older people's providers. This is an opportunity to stay up to date on any changes in policy or raise any concerns with our senior officers and health partners. It's also a chance to network and discuss issues, better ways of working and enable better collaboration.

If you would like to attend, please contact Amy Morgan via email:

Residential and Nursing Care Cost Modelling

Following excellent engagement with Surrey providers facilitated through the Residential and Nursing Care Working Group, Surrey County Council (SCC) agreed to review the residential and nursing care placements made by Adult Social Care (ASC) in Surrey to better understand costs of care within the local market.

SCC commissioned an external company, Care Analytics, who have extensive knowledge and experience of this type of work to provide analysis of ASC placements for older people's residential and nursing care in Surrey. This independently led analysis made use of a range of data to determine the cost of care in Surrey though utilising a set of different cost models.

Please see Surrey Cost Model Overview (PDF).

Supported Living

To provide supported living for people with a mental health and or substance misuse on behalf of us and the Clinical Commissioning Groups in Surrey you will need to be successfully accepted on to the joint Surrey County Council and Health: Mental Health and Supported Living Dynamic Purchase System.

The first step to do this is to register on the in tend system.

Once you have registered on in-tend you will need to search for the following details:

Project name: SCC VF DPS Lot 3 Accommodation with Care and Support for Adults with Mental Health and/or Substance Misuse Needs.

Project Reference: SCC 024367

The Mental Health and Substance Misuse Supported Living Dynamic Purchasing System opened in April 2020 and will finish in March 2024.

If you would like any further information please contact:

Files available to download