The information and links on this page are for health or care professionals, including GPs and nurses, who want to refer residents to adult social care services in Surrey.
Looking to refer yourself? Use our self-assessment forms.
Step 1: Check you need to make a referral
Before referring a resident to Adult Social Care, make sure you do not need help from other services:
- housing - council or sheltered housing from district or borough councils
- transport - community transport options
- equipment and adaptations - search our online equipment catalogue for ideas
- social - befriending service if someone is feeling lonely or isolated
- mental wellbeing - mental health support services to help with things like bereavement or depression
- local community support - search Connect to Support Surrey to find local support
If these options are not relevant, continue to Step 2.
Step 2: Make a referral to Adult Social Care
Only a small percentage of our professional referrals result in residents getting support from us. In many cases, this is because individuals didn’t meet the criteria. This can lead to confusion and frustration for local people, their families and carers. Before making a referral, please check the relevant eligibility criteria.
Make sure to send our Paying for care information to the person you're referring. This will help them to understand that they may need to pay towards their care.
Adult with care and support needs referral
Before you make a referral, make sure the person you are referring has eligible adults care and support needs.
Make an adult with care and support needs referral
Carer with support needs referral
Before you make a referral, make sure the person you are referring has eligible carer's care and support needs.
Make a carer with support needs referral
Carer wellbeing break payments
Read about the carer wellbeing break payment before making this referral .
Apply for a carer wellbeing break payment
Mental health referral
Use this form to refer someone into the county council's mental health social care team. If there are concerns for someone's mental state or they need crisis support, please refer to the appropriate health service.
Safeguarding referral
Use this form to refer someone with care and support needs who is at risk of abuse or neglect.
Make a safeguarding adults referral
Report adult social care provider quality concerns
Use this form to report care quality issues that may not meet the safeguarding thresholds.
Report a provider quality concern
Deprivation of Liberty (DoLS)
Request standard authorisation or urgent authorisation.
Make a Deprivation of Liberty request
Advocacy
You can refer people directly for advocacy services.
Referrals for Surrey Adult Advocacy Services