Reporting adult social care provider low level quality concerns

Providers with concerns about quality of care should report it to our Quality Assurance team. Examples of low level care quality issues that may not necessarily meet the safeguarding threshold based on the 2 documents mentioned below include in relation to:

  • pressure ulcers
  • falls
  • medication errors
  • interpersonal incidents among adults

Tell us about care quality issues

Before contacting us to make a care quality report, make sure you have read our guidance:

  1. Reporting Care Quality Concerns Guidance
  2. Safeguarding adults thresholds and care quality concerns guidance (PDF)

The guidance is for support when assessing and managing risks.

Report a provider quality concern

If you have any questions, email us at

Your concerns should also be reported to:

If you have a safeguarding concern, see Safeguarding adults - report abuse or neglect.

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