The permit

• The annual fee for a permit is £10 (non-refundable).
• Permits are valid for 12 months from the date of issue.
• Your permit allows 12 visits (permit must be available for inspection on each visit).
• Only 1 permit will be issued per household and 1 Vehicle Registration Number (VRN).
• A permit is valid for personal household waste only and is not for commercial use.
• The permit will need to be shown to site staff on arrival.
• Permits are only valid at 9 of our Community Recycling Centres (CRCs) – Camberley, Earlswood, Epsom, Guildford, Leatherhead, Lyne, Shepperton, Witley and Woking.
• No other third party (tradesman or otherwise) should apply for a permit on your behalf.
• If you no longer require the permit, please confirm this by emailing us your details to contact.centre@surreycc.gov.uk.
• We may contact you to verify or update your details.

Your address and vehicle

• If you move house or change your vehicle you need to update your permit details online.
• Business addresses will not be accepted.
• Hire vehicles - you can apply for a hire permit without knowing the VRN. Once its known this will need to be entered in to your Surrey account before use. The hire vehicle documentation will need to be shown upon entry to the CRC.

Issues with residency or car ownership

• If we receive an application for a permit from a new resident or new owner of a vehicle, we reserve the right to expire permits within five working days if we are unable to contact previous residents/owners so that the new application can be processed.
• Should there be any query over residency or ownership of a vehicle, we reserve the right to request proof. This may be a driving licence, a council tax bill, a recent utility bill or a V5 logbook.

Your visit to the CRC

• Our CRCs are only available to Surrey residents. Site staff will verify the proof of residency against the details that you used to apply for your permit.
• You can bring chargeable waste into our CRCs in a van, pickup or trailer with a valid van permit. This will be charged for in the usual way. However, you cannot bring in non-chargeable household construction waste (including home DIY).
• Your visit and the type of waste you bring will be recorded. We may use this information to identify users with commercial waste to prevent abuse of the scheme.
• We will not tolerate abuse of our staff or anyone working on our behalf. Your permit and access to services may be withdrawn if you abuse the staff on site.

You must apply for a permit online using a valid email address. The permit will be sent to the email address within 15 minutes of applying. If you are unable to set up an email address and are unable to apply for a permit online, please call the contact centre on 03456 009 009 for further guidance.