Digital Buddy

How to get help from a Digital Buddy

The following libraries offer Digital Buddy sessions:

  • Ashford library: every Saturday from 10am to 12 noon. 30 minute slots can be booked in advance. Please book a place by speaking to a member of staff at Ashford library or email ashford.library@surreycc.gov.uk
  • Banstead Library: dates and times vary each week, please book an appointment in Banstead library.
  • Bookham Library: every Thursday from 10am until 12 noon. Booking is required. Please book at the library desk.
  • Chertsey Library: every Monday and Friday from 2pm until 4pm. Please email: chertsey.library@surreycc.gov.uk to book a session or speak to a member of staff in Chertsey library.
  • Cobham Library: every Tuesday from 10am to 12 noon. No booking required.
  • Dittons Library: every Tuesday from 10am until 12 noon. Booking is not required but to avoid disappointment booking is recommended. To book, please ask a member of staff in Dittons library or email: dittons.library@surreycc.gov.uk
  • Dorking Library: every Tuesday, from 2pm until 4pm. Appointment only. Please book an appointment at the desk in Dorking library.
  • Egham Library: every Thursday from 10am to 12 noon. The session is a Drop In, however slots can be booked in advance if needed. Please speak to member of library staff for more details.
  • Esher Library: every Tuesday from 2pm to 4pm. Appointment only. Please book a place by speaking to a member of staff at Esher Library or email esher.library@surreycc.gov.uk
  • Epsom Library: every Wednesday from 12 noon to 2pm. Please email: epsom.library@surreycc.gov.uk to book a session or speak to a member of staff at Epsom library.
  • Farnham Library: dates and times vary each week, please book an appointment in Farnham library or please email: farnham.library@surreycc.gov.uk
  • Godalming Library: free, one-to-one, 45 minute computer help sessions. Appointments are available on: Mondays at 10am, 10.45am and 11.30am and Fridays at 2pm, 2.45pm and 3.30pm. For further details and to book a session, please ask a member of staff in the library.
  • Guildford library: every Saturday from 11am to 1pm (30-minute slots). Booking necessary. Please book a place by speaking to a member of staff in the library or email: guildford.library@surreycc.gov.uk
  • Walton Library: every Wednesday from 3.30pm until 5pm. Drop in session.
  • Woking Library: every Wednesday and Thursday from 2pm until 4pm. Sessions are for 30 minutes and must be booked in advance at the enquiries desk in Woking Library.

Our Digital Buddies can:

  • Support learners to use computers/laptops independently in the library for the first time: this will cover logging on to the library Wi-Fi, booking a library computer, logging on/off.
  • Promote the use of library virtual services, including the library Solus app and membership.
  • Introduce our online reference pages including daily newspapers, family history websites and Which? Magazine.
  • Download eBooks and audiobooks.
  • Support learners to practice IT skills by introducing them to suitable learning websites.
  • Support learners to undertake basic computing tasks including:
    • File management; opening, closing, editing, saving and printing files
    • Navigating and searching the internet
    • Using email and attachments
    • Basic use of MS Word
    • Storing and organising photographs
    • Using Skype and social media
    • Online shopping
  • Assist with iPads, smart phones and tablets.

Could you become a Digital Buddy (Digital Support Volunteer)

If you have some spare time and are good with computers and digital devices, you could help other people use them too.

Find out more about the role.

Have a look at our Expression of Interest form to see if there are any vacancies for this role available near you.