Digital Buddy

How to get help from a Digital Buddy

Please note: Due to the current Coronavirus Pandemic this service was suspended. We are now planning to reintroduce this service and will update this page with details of which libraries are currently offering sessions.

The following libraries have now reintroduced Digital Buddy sessions:

  • Banstead Library: dates and times vary each week, please book an appointment in Banstead library.
  • Egham Library: every Thursday from 10am to 12 noon. The session is a Drop In, however slots can be booked in advance if needed. Please speak to member of library staff for more details.
  • Godalming Library: every Monday from 10am until 12 noon. For further details, please ask a member of staff in the library.
  • Chertsey Library: every Friday from 2pm until 4pm. Please email: chertsey.library@surreycc.gov.uk to book a session.

If there is no Digital Buddy at your nearest library you can still make an appointment with one of our volunteer Tech Support Buddies, please ask at nearest library or contact the library service to make an appointment. They will try and help remotely.

Could you become a Digital Buddy (Digital Support Volunteer)

If you have some spare time and are good with computers and digital devices, you could help other people use them too.

Find out more about the role.

Have a look at our Expression of Interest form to see if there are any vacancies for this role available near you.

Our Digital Buddies can:

  • Support learners to use computers/laptops independently in the library for the first time – this will cover logging on to the library wifi, booking a library computer, logging on/off.
  • Promote the use of library virtual services, including the library Solus app and membership.
  • Introduce our online reference pages including daily newspapers, family history websites and Which? Magazine.
  • Download ebooks and audiobooks.
  • Support learners to practice IT skills by introducing them to suitable learning websites.
  • Support learners to undertake basic computing tasks including:
    • File management; opening, closing, editing, saving and printing files
    • Navigating and searching the internet
    • Using email and attachments
    • Basic use of MS Word
    • Storing and organising photographs
    • Using Skype and social media
    • Online shopping
  • Assist with iPads, smart phones and tablets