Digital Buddy

How to get help from a Digital Buddy

The following libraries offer Digital Buddy sessions:

  • Ash Library: appointments available on a Thursday. Please book at the library or email ash.library@surreycc.gov.uk
  • Ashford Library: every Saturday from 10am to 12 noon. 30 minute slots can be booked in advance. Please book a slot by speaking to a member of staff at Ashford library or email ashford.library@surreycc.gov.uk
  • Ashtead Library: every Friday from 2pm until 4pm. Booking necessary: please book a one hour slot at Ashtead library.
  • Banstead Library: dates and times vary each week, please book an appointment in Banstead library.
  • Bookham Library: every Thursday from 10am until 12 noon. Booking is required. Please book at the library desk.
  • Camberley Library: every Wednesday from 10am until 12noon. Booking is required. Please drop in, email camberley.library@surreycc.gov.uk or telephone 03456 009 009 and press option 6 and ask to be put through to the library.
  • Chertsey Library: every Monday from 2pm until 4pm. Please email: chertsey.library@surreycc.gov.uk to book a session or speak to a member of staff in Chertsey library.
  • Cobham Library: every Tuesday from 10am to 12 noon. No booking required.
  • Dittons Library: every Tuesday from 10am until 12 noon. Booking is not required but to avoid disappointment booking is recommended. To book, please ask a member of staff in Dittons library or email: dittons.library@surreycc.gov.uk
  • Dorking Library: every Tuesday, from 2pm until 4pm. Appointment only. Please book an appointment at the desk in Dorking library.
  • Egham Library: every Thursday from 10am to 12 noon. Drop in session, however slots can be booked in advance if needed. Please speak to member of library staff for more details.
  • Esher Library: every Tuesday from 2pm to 4pm. Appointment only. Please book a place by speaking to a member of staff at Esher library or email esher.library@surreycc.gov.uk
  • Epsom Library: every Wednesday from 12 noon to 2pm. Please email: epsom.library@surreycc.gov.uk to book a session or speak to a member of staff at Epsom library.
  • Farnham Library: appointments are available every Monday from 2pm to 5pm. Appointments also available every other Thursday. Please come into the library and book an appointment at the helpdesk.
  • Godalming Library: free, one-to-one, 45 minute computer help sessions. Appointments are available on: Mondays at 10am, 10.45am and 11.30am and Fridays at 2pm, 2.45pm and 3.30pm. For further details and to book a session, please ask a member of staff in the library.
  • Haslemere library: fortnightly on Tuesdays, from 10am until 12 noon. Booking necessary: to book in advance please speak to a member of staff at the enquiry desk or email haslemere.library@surreycc.gov.uk
  • Horley Library: every other Saturday from 10am until 12 noon. Please book in advance at the library desk.
  • Redhill Library: Mondays from 11am until 1pm, appointments only, 30 min slots bookable at the library and Mondays from 2pm until 4pm, drop in sessions (no need to book).
  • Staines Library: every Monday from 10am to 12 noon. Drop in during this time but appointments are recommended if you have something specific you need help with. Appointments are 30 minutes each and can be booked in the library or by email: staines.library@surreycc.gov.uk library
  • Woking Library: every Wednesday and Thursday from 2pm until 4pm. Sessions are for 30 minutes and must be booked in advance at the enquiries desk in Woking Library.

If you would like to speak to someone at a library about Digital Buddies please telephone 03456 009 009 and press option 6 and ask to be put through to the library. Our lines are open 9am to 5pm Monday to Friday excluding bank holidays.

Our Digital Buddies can:

  • Support learners to use computers/laptops independently in the library for the first time: this will cover logging on to the library Wi-Fi, booking a library computer, logging on/off.
  • Promote the use of library virtual services, including the library Solus app and membership.
  • Introduce our online reference pages including daily newspapers, family history websites and Which? Magazine.
  • Download eBooks and audiobooks.
  • Support learners to practice IT skills by introducing them to suitable learning websites.
  • Support learners to undertake basic computing tasks including:
    • File management; opening, closing, editing, saving and printing files
    • Navigating and searching the internet
    • Using email and attachments
    • Basic use of MS Word
    • Storing and organising photographs
    • Using Skype and social media
    • Online shopping
  • Assist with iPads, smart phones and tablets.

Could you become a Digital Buddy (Digital Support Volunteer)

If you have some spare time and are good with computers and digital devices, you could help other people use them too.

Find out more about the role.

Have a look at our Expression of Interest form to see if there are any vacancies for this role available near you.