Welfare support

There are many organisations in Surrey which provide welfare care and support. From staying warm, putting food on the table to free sanitary products. There is additional support for those families with children and organisations that can help you with the skills and education to help you with your work including free computer and WIFI access in libraries.

If you can't find the support you need on these pages, our Community Helpline Team will be happy to signpost you to the relevant local help and support that may be available to you:

  • Community Helpline on 0300 200 1008 which is open Monday to Friday from 9am until 5pm.
  • SMS 0786 0053 465 for deaf and hearing impaired residents only (Monday to Friday from 9am to 5pm).

Page contents:

Health and Social Care Support

See our care and support for adults section for sources of care and support information in Surrey.

Surrey Information Point

Surrey information Point is your essential local directory of care and support options in Surrey with a range of information and services from community groups, things to do , help at home to regulated care provider services.

Information pages and category headings can help you find information and personalise it using the shortlist function.

Local support to stay warm

We work with organisations which provide information and advice to our residents on how to keep a home warm and direct residents to Government grants that may be available for heating and insulation measures and other types of installations to improve the energy efficiency of your home.

Warm Hubs

Thousands of us in Surrey face an extremely difficult winter. As the cost of living crisis and energy crisis collide, and the climate crisis brings increasingly extreme temperatures to Surrey, we face an unprecedented situation to ensure our communities remain warm, happy, and healthy.

"Warm Hubs" are being set up across Surrey this winter as places within the local community where people can enjoy a safe, warm and friendly environment in which to enjoy a hot drink, social activity and receive information and advice. The service is open to all but is particularly beneficial to residents in hard to heat homes, those who are isolated, or those worried about their energy bills.

With help from partners across Surrey, we aim to run these hubs from November 2022 to March 2023. We'll be working with district and borough councils, community groups, charities, church halls, and libraries to try to ensure we can provide the necessary support to our communities, neighbours, and family.

Locations and times for Surrey Warm Hubs will be published here during October – please check back in future for updates.

If you're struggling to put food on the table

Food banks and Community Fridges are there for people struggling financially to put food on the table. Visit the Surrey Information Point website for details on foodbanks and Community Fridges available in Surrey.

The Trussell Trust – There are over 1,200 food bank centres across the UK who provide a minimum of three days' emergency food and support to people experiencing crisis. Please visit the Trussell Trust get help page.

Period Dignity in Surrey

We are proud to have launched a ground-breaking initiative with charity Binti International, to provide free period products in selected locations across Surrey and be the first county council in the UK to start eradicating period stigma.

Families with children

Surrey Family Information Support

If you're responsible for a child there is a range of financial assistance available depending on your family's circumstance. Some of the options are listed below and also visit Family finance where a whole range of support can be found.

Club4 holiday activity and food camps

Club4 is for children of school age who receive benefit-related free school meals. Part of the Marcus Rashford inspired Holiday Activity and Food programme to keep children busy over the school holidays. The scheme offers parents a helping hand by giving children the chance to stay active and engaged alongside others of the same age. They also receive a healthy meal each day - and it's all completely free.

These camps are run by trained local providers all over the county but places are limited however there are online activities to keep children entertained at home. To book a place at the next series of camps - or to look at what's available online visit Club4 holiday activities in Surrey.

Funded Early Education

Funded Early Education for two-year-olds (FEET) offers eligible families up to 15 hours of funded early education and childcare a week for 38 weeks a year. You can find out if your child can access two-year-old funding by checking the eligibility using our Funded early education for two year olds (FEET) web page.

Safe and Well Visits

We're committed to making sure everyone in our community has the right protection and prevention advice to help them maintain their safety, independence and quality of life. That's why Surrey Fire and Rescue Service offer free Safe and Well visits a service where they can visit you, a loved one, or someone you care for at home to provide personalised advice about fire safety. It's totally free, available 24/7, and we will even fit free smoke alarms during the visit if you need them. Book a Surrey Fire and Rescue Service Safe and Well visit today.

Bereavement support

The death of a loved one can be devastating. Bereavement is a common experience after losing someone close to you and can affect people in different ways. Information on bereavement support in Surrey can be found on the Health Surrey webpages.

The Brigitte Trust run Death Cafes in Surrey which encourage honest and thoughtful conversations about death and dying over coffee and cake. They also offer Bereavement Support visit the Brigitte Trust website for more information.

Mental wellbeing support

Mental Wellbeing support for adults

Adults can get advice and support by visiting Healthy Surrey Mental Wellbeing. This offers a wide range of self-help information and how to access 1 to 1 or group support for people who are experiencing mental health concerns like anxiety and depression.

To talk to someone about the types of help available for your mental wellbeing in Surrey, call the confidential help line to guide you to self-help resources and local/national services:

  • Phone: 0808 802 5000 (Open 24 hours, 7 days a week, free from landlines and mobiles)
  • SMS Text: 07537 432411 (staffed Monday to Friday from 9am to 2pm).

There may be increased demand on the help line, if you can't get through, please keep trying.

Please note: this helpline is not for crisis purposes, if you are in a crisis see where to get help. Or call the mental health crisis helpline, always open support for people in Surrey experiencing a mental health crisis. Call 0800 915 4644. If you have speech or hearing difficulties, you can contact the helpline through: SMS: 07717 989024 or Next Generation text service Dial 18001 0800 915 4644 from your text phone or smart app

Safe Havens Surrey – Drop-in service for you or someone you care for experiencing a crisis. Staffed by mental health practitioners and two trained Safe Haven workers. The Safe Havens are located in Redhill (6pm to 11pm daily), Aldershot (6pm to 11pm daily), Epsom (6pm to 11pm daily), Guildford (6pm to 11pm daily) and Woking (24 hour).

999 - Call immediately if you or someone is in a life-threatening situation

111 - Call if you urgently need medical help or advice but it is not a life-threatening situation

Mental Wellbeing support for children and young people

Mindworks: Children and young people can get advice and support from Mindworks Surrey, the Children and Young People's Emotional Wellbeing and Mental Health Service. The service can help with things like low mood, anxiety, sleep problems, trauma and loss. The service may help directly or point towards more appropriate support.

  • You can call the general helpline: 0300 222 5755. We are open 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays.
  • If you are worried about yourself, a friend, or your child or young person, please call our 24/7 mental health crisis line free on 0800 915 4644. It's open all day and all night, seven days a week.

Skills and qualifications to equip you for work

Surrey Adult Learning

Having the right skills and qualifications is more important than ever in today's competitive job market. Surrey Adult Learning have a range of free 'Refresh' courses to increase your confidence and build your skills to help you get the job you want.

Digital knowledge and skills are also such a large part of our lives these days that having skills in how to use and get the best from digital devices is a real benefit, whatever your age or your reason for using technology.

Our free business, employability and digital skills courses will help you whether you are looking to upskill for work or simply to be able to communicate and engage more effectively online.

Apprenticeships

You don't have to be a school leaver or a young person to start an apprenticeship.

We are proud to be a great place to work for all generations whether you're starting your career or fancying a change! Whether you are just leaving education, changing careers or returning to work - if what you're looking for is a long and lasting career - then this is your chance to receive excellent training and personal development.

Our apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and a nationally recognised qualification. When you have completed we can offer support to seek future employment.

Free access to computers in Surrey libraries

All Surrey libraries have computer terminals available for the public to use. All library members are entitled to use the services, subject to their availability.

All Surrey libraries also have Wi-Fi access which is free to members and non-members 24/7, subject to availability. Where possible, Libraries will provide electrical sockets for laptop users alongside work spaces.

Provision of public access terminals and WiFi in libraries - policy statement.

Can I talk to someone about getting help and support?

Our Community Helpline will be happy to signpost you to the relevant local help and support that may be available to you.

Community Helpline on 0300 200 1008 which is open Monday to Friday from 9am until 5pm.

SMS 0786 0053 465 for deaf and hearing impaired residents only (Monday to Friday 9am to 5pm)

Citizens Advice Service can help with enquiries about benefits and financial support.

Visit Citizens Advice Service or call Adviceline (England): 0800 144 8848.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884