Family centres

Family centres support families to find solutions to the parenting and relationships challenges they face and to grow in confidence to manage future difficulties. The aim of the family centres is to help families build their own resilience and self-reliance.

Common questions

Family centres offer parenting programmes and group activities about common issues, for example, strategies to help with family routines or keeping your children safe.

The type of services available at family centres include:

  • parenting courses, workshops and signposting to online parenting resources
  • support for parents to have healthy relationships
  • family learning sessions to help support children's learning at home
  • advice and support on mental health and wellbeing
  • advice and information about helping families eat better and move more
  • signposting to services that can help with financial advice
  • help for families to find clothes, equipment, books and toys for their children
  • support for families to access food vouchers, food parcels and hygiene packs.

These services are for families who need a little extra help and have met the criteria for emerging or targeted support. The criteria are set out in the Continuum of Support.

To access these services, both families and professionals can go direct to the family centre. You can find contact details for your local centre on this page.

What can I expect if I get one-to-one family support?

Meeting your family support worker

A family support worker will meet you in your home or another place that works for you. They will listen and hear how you would like things to change from the way they are now.

They will help you to identify your strengths and help you to think about how you might build on these to make your family stronger and your life better. They will listen to your concerns and worries and help you think about when they started and how they might be overcome in the future.

This information will inform an Early Help Assessment to find out what support you need.

Meeting your team around the family

If the support you need requires a number of services to work together, your family support worker may set up a meeting between you and staff from other services.

You may have been working with some of these services in the past, and new ones may also be invited. These people will form a Team Around the Family (TAF) providing different expertise and resources, so we can work together to meet your goals.

Working with you, the people in the TAF will choose someone who can be a champion for your child and be the point of contact for you. This person is called a child's champion.

Regular meetings

You can work with your family support worker to agree the frequency of meetings and the amount of time you will put aside to meet. Your worker will help you set goals for you and your family and create an action plan to help you along the way.

What commitment will the team give me and my family?

Our commitment is to work with your whole family, actively involving you all in the decisions that will affect your life.

What's expected from me and my family?

We need to understand what's important for you and your family, we would like you to agree to make a family action plan. It will set out where you are now, what you are aiming for and the support you will be offered to help you and your family.

Further information

You can find out more about Family Centres, Team Around the Family (TAF) and being a child champion on our One minute guides to Early Help and Children's Services page.

You can ask for help through the Surrey Children's Single Point of Access (C-SPA). Or ask a professional working with your family to complete a request for support. They may complete an Early Help Assessment to attach to the request.

The C-SPA will review the request and allocate your family to the most appropriate service. For a professional to request support from another service, you should have agreed that you would welcome the extra help and given consent to share your information.

Professionals can refer to the Continuum of Support to find out if a family would meet the criteria for one-to-one support from a family centre. This updates and replaces the Effective Family Resilience levels of need document.

Following a request for support, the family centre will be in touch directly when it has been confirmed that you and your family would welcome the extra support.

Where to find family centres?

Each district or borough has at least one family centre, which will have a list of the services they offer and how to access them.

Family Centres in North East Surrey

The family centres in Elmbridge are operated by Spurgeons children's charity on behalf of Surrey County Council. Spurgeons is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Elmbridge Family Centre - Walton

Address: Sandy Lane, Walton on Thames, KT12 2EQ

Elmbridge Family Centre - Molesey

Address: Chandlers Field School, High Street, West Molesey KT8 2LX

Contact the Family Centres in Elmbridge

The Family Centres in Spelthorne are run by Surrey Care Trust.

Stanwell Family Centre

Clarendon Family Centre

Buckland (Satellite centre)

The family centres in Epsom and Ewell are run by Barnardo's on behalf of Surrey County Council. Barnardo's is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Epsom Family Centre (covering Epsom, Langley Vale)

Ewell Family Centre (covering Ewell and Stoneleigh)

Family Centres in North West Surrey

The family centre in Woking is run by Barnardo's on behalf of Surrey County Council. Barnardo's is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Woking Family Centre - The Bungalow

The family centre for Runnymede is run by Barnardo's on behalf of Surrey County Council. Barnardo's is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Runnymede Family Centre

The family centre for Surrey Heath is run by Barnardo's on behalf of Surrey County Council. Barnardo's is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Surrey Heath Family Centre

Family Centres in South West Surrey

Guildford Nursery School is leading and managing provision across the borough.

Guildford Family Centre - Bellfields

Open weekdays, all year round from 9am to 4pm

The family centres for Waverley are operated by Barnardo's on behalf of Surrey County Council. Barnardo's is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Waverley Family Centre - Hale

Waverley Family Centre - Loseley Fields

Family Centres in South East Surrey

The family centre for Mole Valley is run by YMCA East Surrey on behalf of Surrey County Council. YMCA East Surrey is a local charity with experience of providing targeted services for the most vulnerable children and young people.

Mole Valley Family Centre

The family centres for Reigate and Banstead are run by YMCA East Surrey on behalf of Surrey County Council.

The Red Oak Family Centre - Merstham

Welcare in East Surrey Family Centre - Redhill

Epsom Downs Family Centre

Horley Family Centre

The family centre for Tandridge is run by Barnardo's on behalf of Surrey County Council. Barnardo's is a national charity with experience of providing targeted services for the most vulnerable children and young people.

Tandridge Family Centre

How do I find out about local services in my area?

  • The Family Information Service provides a directory of services and activities for families with children 0 to 19 years (up to 25 for those with special educational needs or disabilities).
  • If you live in Surrey, you can come also come along to a child health drop-in for health advice, information and support for you and your baby or child.

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