Children and families

Report a concern about a child or young person

If you think that a child is in immediate danger you should call 999.

If your query or request for support is for an adult (18 years and over), please contact Adult Social Care.

Children's Single Point of Access (C-SPA)

If you are a child or young person being abused or neglected, or an adult who is concerned about a child or young person's safety and wellbeing, you can contact the Children's Services 'Single Point of Access' between 9am to 5pm on Monday to Friday.

For people with hearing or speech impairments:

During evenings, weekends and bank holidays, the Emergency Duty Team is available:

For people with hearing or speech impairments:

  • Text line: 07800 000388
  • Text relay (a speech-to-text translation service): 18001 01483 517898

If you have already been in touch with children's social care services and would like to contact your allocated social worker or family support worker directly, please find your local area number below.

Before making a request for support to Children's Services

  • Please consider if the child or young person's needs can be met by services from professionals who are already working with the family, or whether you could use the Surrey Family Information Service website and Surrey Family Information Directory to find support.
  • If you are requesting support from Children's Services, please gain consent from the parents or carers beforehand, except where doing so may increase the risk of harm to the child or young person.
  • Please download and complete the Request for Support Form. Please see our levels of need document for reference as to what level of support applies.
  • Professionals may use the consultation option given on 0300 470 9100 if they are unsure about the course of action.

C-SPA Child Protection Consultation Line

The Child Protection Consultation Line provides advice and support to professionals to ensure we are able to direct you to the most appropriate service that can meet the child and family's needs.

The Consultation Line is open to all professionals who work with families who live in Surrey.

Availability: 9am to 5pm, Monday to Friday

Phone: 0300 470 9100 option 3

Concerns about individuals who work or volunteer with children

The Local Authority Designated Officer (LADO) Service manages allegations against individuals in contact with children and young people in an employed or voluntary role. If you have a relevant concern please contact the LADO on 0300 123 1650* or lado@surreycc.gov.uk

Availability: Monday to Friday from 9am to 5pm

Subsequent contact with Children's Services

If you have already been in touch with Children's Services and would like to contact your allocated social worker or family support worker directly, please use your local area number. If you are unsure which borough or district you live in, you can find out using your postcode in this search facility.

North-East Surrey: 0300 123 1610

The north east area covers the following three boroughs:

  • Elmbridge (Esher, Walton on Thames and Weybridge)
  • Epsom and Ewell (Epsom, Ewell and part of both Stoneleigh and Worcester Park)
  • Spelthorne (Ashford, Laleham, Shepperton, Staines-upon-Thames, Stanwell and Sunbury-on-Thames)

South-East Surrey: 0300 123 1620

The south east area covers the following three district and boroughs:

North-West Surrey: 0300 123 1630

The north west area covers the following three district and boroughs:

South-West Surrey: 0300 123 1640

The south west area covers the following two boroughs:

* Surrey County Council call charges:
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in a call plan as 01 and 02 calls are. These rules apply to calls from any type of line including mobile, landline or payphone.