Report a concern about a child or young person

If you’re being hurt, not looked after properly, or if you’re worried about your safety or someone else’s, you can contact the C-SPA.

C-SPA stands for Children’s Services Single Point of Access. They’re there to listen and help you get the support you need.

Speaking up can help stop the problem.

Children's Services C-SPA contacts

I already have a social worker

• Phone: 0300 470 9100 - 9am to 5pm, Monday to Friday
• Email: cspa@surreycc.gov.uk
• Text (SMS): 07527 182 861 (for the deaf, hard of hearing and people with speech impairments)
• Video Relay service (VRS): Sign Language Video Relay Service
• Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday)

Evenings, weekends and bank holidays

• Phone: 01483 517 898
• Email: edt.ssd@surreycc.gov.uk
• Text (SMS): 07800 000 388 (for the deaf, hard of hearing and people with speech impairments)
• Text relay (a speech-to-text translation service): 18001 01483 517898

Leaving a message (by phone or email)

Please include your name, contact number, and whether your concern is about a child or an adult.

Call charges

Calls to 03 numbers cost the same as calls to 01 or 02 numbers. They count towards inclusive minutes in call plans. This applies to mobile, landline and payphone calls.

Support services for children

• Mindworks Surrey has tips to support your mental health and wellbeing
• Family Information Service is a directory of your local services
• Surrey Youth Voice empowers children and young people to help shape the services that are out there for you

If a child is in danger or needs help, report it now.

Report your concerns to Children's Services 'Single Point of Access' (C-SPA).

Children's Services C-SPA contacts

I already have a social worker

• Phone: 0300 470 9100 - 9am to 5pm, Monday to Friday
• Email: cspa@surreycc.gov.uk
• Text (SMS): 07527 182 861 (for the deaf, hard of hearing and people with speech impairments)
• Video Relay service (VRS): Sign Language Video Relay Service
• Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday)

Evenings, weekends and bank holidays

• Phone: 01483 517 898
• Email: edt.ssd@surreycc.gov.uk
• Text (SMS): 07800 000 388 (for the deaf, hard of hearing and people with speech impairments)
• Text relay: (a speech-to-text translation service): 18001 01483 517898

Leaving a message (by phone or email)

Please include your name, contact number, and whether your concern is about a child or an adult.

Call charges

Calls to 03 numbers cost the same as calls to 01 or 02 numbers. They count towards inclusive minutes in call plans. This applies to mobile, landline and payphone calls.

Health and education support

Other services families may find helpful are:

• Healthy Surrey helps you find services and support for your health
• Mindworks Surrey has tips to support your child’s mental health and wellbeing
• Hope Service - Parent and carer support is a safe space where you can share your experiences and get support
• Family Information Service a directory of your local services
• Learners' Single Point of Access - Surrey County Council offers help and support if you have a query relating to a child in Surrey with additional need

Before requesting support from Children's Services:

• Check if current services can meet the child's needs before contacting us.
• Check if the support they need is on the Surrey Family Information Directory.
• Get consent from parents or carers, unless it may increase the risk of harm.
• Check service levels on Continuum of Support to consider if you should complete a Request for Support form. If you are unsure of the level of support required or the next step to take, call the advice line for professionals.
• Check children's services procedures in the Surrey Children’s Services Procedures Manual

Advice line for professionals

For advice on the course of action, call the C-SPA child protection line.

The line is for professionals working with families who live in Surrey.

Phone: 0300 470 9100, option 3

Open: 9am to 5pm, Monday to Friday

How to request support for a family

1. Download and complete a request for support form
2. Email your completed form and any supporting documents to cspa@surreycc.gov.uk

Download Request for support form

For help with question 7, see Continuum of Support Indicators.

If your concerns are about harm outside the family, also complete:
Extra Familial Harm Screening Tool

To contact your social worker or family support worker, use contacts for your local area:

North-east Surrey

Elmbridge, Epsom and Ewell, Spelthorne

• Phone: 0300 123 1610
• Email: neadmin@surreycc.gov.uk

South-east Surrey

Mole Valley, Reigate and Banstead, Tandridge

• Phone: 0300 123 1620
• Email: seadmin@surreycc.gov.uk

North-west Surrey

Surrey Heath, Runnymede, Woking

• Call: 0300 123 1630
• Email: nwadmin@surreycc.gov.uk

South-west Surrey

Guildford, Waverley

• Call: 0300 123 1640
• Email: swadmin@surreycc.gov.uk

Find which borough or district you live in

Call charges

Calls to 03 numbers cost the same as calls to 01 or 02 numbers. They count towards inclusive minutes in call plans. This applies to mobile, landline and payphone calls.