There are many ways in which you can get in touch with us to discuss your adult social care needs. You can use our online chat or call us direct. You may need to contact your local district or borough council for a range of preventative services that support older people and people with disabilities. Find help and advice for older and vulnerable people in bad weather and over winter.
Information and advice
- Availability: 9am to 5pm, Monday to Friday
- Telephone: 0300 200 1005
- Email: asc.infoandadvice@surreycc.gov.uk
- Textphone (via Relay UK): 18001 0300 200 1005
- Text (SMS): 07527 182 861 (for the deaf or hard of hearing)
- VRS: Sign Language Video Relay Service
Out of hours emergency
For emergency situations outside our standard lines hours.
- Telephone: 01483 517898
- Email: edt.ssd@surreycc.gov.uk
- Textphone (via Relay UK): 18001 01483 517898
- Text (SMS): 07800000388 (for the deaf or hard of hearing)
Concerns of abuse or neglect
If you're at risk of abuse of neglect, or suspect someone else is, you need to report it. To do this, contact the Multi Agency Safeguarding Hub (MASH):
- Availability: 9am to 5pm, Monday to Friday
- Telephone: 0300 470 9100
- Online: Adult Safeguarding Referral online form. If you would like a Microsoft Word version of this form, please email us using the following address:
- Email: ascmash@surreycc.gov.uk
Already receiving support from us?
You should have been given direct contact details for your social care team. If you've lost or forgotten this number, call or email and explain your situation to the information and advice line.
- Telephone: 0300 200 1005
- Email: asc.infoandadvice@surreycc.gov.uk
Making a referral
- Refer a resident to a local social care team via the adult social care professional referral form.
- Refer a carer to information and support via the GP carers' prescription.
Living in a different county?
If you live on the border of Surrey, you may need to contact other councils for social care support.
Use the gov.uk postcode checker to locate the correct service provider for you.
Adult social care comments and complaints
Your feedback helps us to improve our services and how we deliver them. If you want to get in touch about our services then please see our adult social care comments and complaints section.
