Refunds and cancellations for adult learning

COVID-19 course impact

If government advice means face-to-face classes cannot continue due to coronavirus (COVID-19), classes will be moved to online provision, where possible. Where this is the case, no refunds will be provided.

If classes cannot continue online, refunds will be made for the missed session(s).

Refund requests

If you need to withdraw from a course before it begins, we will process refund requests as follows:

  • If the request is made more than eight weeks before the course starts, a full refund will be returned.
  • If the request is made less than eight weeks and more than two weeks before the course starts, a full refund less a £15 admin fee will be returned.
  • No refunds will be made if you withdraw from a course less than two weeks before the start.

Once a course has begun, we can only consider refund requests in exceptional personal or family circumstances. However, holidays, loss of interest, new time commitments and similar domestic changes do not qualify.

If you fail to attend your course for more than four consecutive sessions, Surrey County Council reserves the right to withdraw you without a refund and offer the place to someone on the waiting list.

Course cancellation

The length of the course quoted is based on a minimum number of learners enrolled and financial viability of the course. If this is not achieved, it may be necessary to:

  • cancel the course before the first class, and provide learners with a full refund; or
  • meet for the first class when learners will be given the opportunity to decide whether to shorten the course hours for the same fee, transfer to another course or request a refund of fees; or
  • postpone the start date of the course, with the aim of achieving the minimum number of learners enrolled and financial viability. Please note, the second may be combined with this option.

In the event of severe weather, any impact on our classes will be updated on our website and we will aim to contact those learners affected.

Surrey County Council reserves the right to change tutors, reschedule, cancel or combine courses if necessary.

Cancelled sessions

If we have to cancel or postpone a class for any reason outside of our control, for example if a tutor is unwell, we will try to offer an additional class at another time. If the majority of learners in the class can make the alternative date, no refund will be offered to learners who are unable to attend. If no alternative date can be offered a refund will be given for the missed session.

Disclaimers

For further information and a full list of our disclaimers please contact us.