Frequently asked questions about adult learning

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When is the next brochure available and where can I get it from?

We are not currently producing printed publications. All available courses can be viewed via the search functions on the website.

When can I enrol for my course?

We take enrolments on a term by term basis.

Go live dates for each term will be promoted on our website, via marketing emails and social media channels. If you would like to receive our emails please sign up to our mailing list.

I'm having issues completing my enrolment online, how do I do this?

If you are having issues completing your online enrolment, please contact us using our online enquiries form including your full name and postcode so that we can help you.

I've been doing this course for years, why do I not get priority?

Enrolments are taking on a first come, first served basis and we are unable to offer priority enrolments. This ensures that everyone has fair access to our Service.

Do you offer courses that lead to a qualification?

We offer qualification courses in English and maths up to GCSE level,English for speakers of other languages (ESOL) and Essential Digital Skills.

Why am I unable to join some courses once the term has started?

We are unable to accept late enrolments where the tutor needs to follow a course structure and teaching plan to ensure the whole course is covered in the allocated sessions. Some Adult Skills courses award a qualification at the end of the course and late enrolments are not possible after completion of our IAG sessions.

Where is my refund for my cancelled course?

We aim to get refunds processed as quickly as possible and to have money back into the account you used to pay for your course within 10 working days. If you have an outstanding refund, please contact us via our online enquiries form including your full name and postcode so that we can look into this for you.

Why can't I be issued with credit or transfer my course fees to the next academic year?

We are unable to transfer course fees and credit between academic years. This ensures that our system is up to date and sets the new academic year off on a level playing field.

I'm having issues with the website, how do I feed this back?

If you are having any issues or have a suggestion, please contact us via our online enquiries form.

How do I reset my password for online enrolment?

If you are having issues resetting your password for online enrolment, please contact us via our online enquiries form including your full name and postcode so that we can request this and send a reset password to you.

Do I need to wear a face covering when attending a face-to-face course at a centre?

For the most up to date information regarding COVID-19 and the requirements for visiting a centre, please see the dedicated coronavirus webpage on our website

How do I find out who the tutor is that is scheduled to teach my course?

For the majority of our courses, the scheduled tutor taking a course is listed alongside the rest of the course details. In some cases, the tutor asks us not to display their name on the website. If you are unsure who the tutor is and would like to find out, please contact us via our online enquiries form and include the course code so that we can provide you with this information.

Why do the course fees appear the same for online and face-to-face courses?

Our course fees are based on the total amount of guided learning hours for a course, with our online provision of courses charged at a lower price than the face-to-face equivalent. Some online courses may not appear cheaper, but this could be due to longer session times or overall course length.

When will my course return to face-to-face at a centre?

When we originally went into lockdown at the start of the COVID-19 Pandemic we moved all possible courses online to ensure that learners could continue to progress with their courses. This method of teaching and learning has proved popular and as such we plan to continue to offer a mix of online and face to face courses.

Who will contact me with my course joining information?

Our Customer Service Team will email you three working days before the class is due to start.

Do I need to prepare anything before my course?

Please check you have read the course details on our website, so you know what the course will cover and if you need any equipment.

If you enrol on a Healthy Living course (exercise, cookery etc.), you will be asked to fill out an initial assessment form. This is an important document as it will help the tutor plan the course and will consider any illnesses or injuries that they need to be aware of.

I can't login or access my online course, who can I go to for help?

Double check your link is correct and that you are using the right login and password which has been sent to you. If you are still having technical issues, please contact us.

Top tip: before your course starts, it's a good idea to do a test run and if you need any extra information please use the guide to online adult learning webpage.

I don't have a suitable device for an online course, what can I do?

If you would like to enrol on one of our online courses but you don't have a suitable device, you may be eligible to apply for a gifted/loaned or subsidised device through one of the organisations listed on our guide to online adult learning webpage.

I have enrolled onto a course, but now I can't attend, what should I do?

If you are unable to attend any of your sessions, please contact us so we can inform your tutor of your absence.