Frequently asked questions about adult learning

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When is the next brochure available and where can I get it from?

Due to the COVID-19 situation we are not currently producing printed publications. However, all available courses can be viewed via the search functions on the website.


When can I enrol for my course?

We are currently taking enrolments on a term by term basis. Bookings can be made online via the website and by calling our Customer Service Team on 0300 200 1044. You will not be able to enrol at a centre due to the COVID-19 restrictions.


I'm having issues completing my enrolment online, how do I do this?

If you are having issues completing your online enrolment, please contact us using our online enquiries form including your full name and postcode so that we can help you.


I've been doing this course for years. Why do I not get priority?

Enrolments are taking on a first come, first served basis and we are unable to offer priority enrolments. This ensures that everyone has fair access to our Service.


Do you offer courses that lead to a qualification?

We offer qualification courses in English and maths up to GCSE level and ESOL which is English for speakers of other languages.


Why am I unable to join some courses once the term has begun?

We are unable to accept late enrolments where the tutor needs to follow a course structure and teaching plan to ensure the whole course is covered in the allocated sessions. Some Adult Skills courses award a qualification at the end of the course and late enrolments are not possible after completion of our IAG sessions.


Where is my refund for cancelled courses?

We aim to get refunds processed as quickly as possible and to have money back in your bank account within 10 working days. If you have an outstanding refund, please contact us via our online enquiries form including your full name and postcode so that we can look into this for you.


Why can't I be issued with credit or transfer my course fees to the next academic year?

We are unable to transfer course fees and credit between academic years. This ensures that our system is up to date and sets the new academic year off on a level playing field.


I'm having issues with the website, how do I feed this back?

If you are having any issues or have a suggestion, please contact us using our online enquiries form.


How do I reset my password for online enrolment?

If you are having issues resetting your password for online enrolment, please contact us using our online enquiries form including your full name and postcode so that we can request this and send a reset password to you.


Do I need to wear a face covering when attending a face-to-face course at a centre?

For the most up to date information regarding COVID-19 and the requirements for visiting a centre, please see the dedicated coronavirus webpage on our website


How do I find out who the tutor is that is scheduled to teach my course?

For the majority of our courses, the scheduled tutor taking a course is listed alongside the rest of the course details. In some cases, the tutor asks us not to display their name on the website. If you are unsure who the tutor is and would like to find out, please contact us using our online enquiries form and include the course code so that we can provide you with this information.


Why do the course fees appear the same for online and face-to-face courses?

Our course fees are based on the total amount of guided learning hours for a course, with our online provision of courses charged at a lower price than the face-to-face equivalent. Some online courses may not appear cheaper, but this could be due to longer session times or overall course length.


When will language courses return to face-to-face at a centre?

Due to COVID-19 restrictions, language courses will remain online only for the time being. This will be reviewed on an ongoing basis in line with government guidelines and in response to COVID-19.