Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this position is £32,512 per annum, working 36 hours per week.

We are hiring an Income Officer to join our fantastic Banking Team. This role is within Surrey's Finance and Purchasing Service, who manage the transactional elements covering; income, banking, debt recovery, payments, orders, customer data and query handling via a helpdesk. 

This role is based at Dakota House in Weybridge. This is a hybrid role split between home and office working. Office attendance is 2 days a week, which may increase during periods of training.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

The Banking Team provides essential support and guidance on managing local bank accounts, including opening and closing accounts, facilitating BACS transactions, MiVision (school purchasing cards), and processing applications for internet banking and cash cards.

Additionally, the team supports Corporate Finance and non-School teams with tasks such as investigating unallocated income, obtaining daily bank statements, processing CHAPS and Direct Debit payments, coordinating cash collection services, and managing BACS payments and recalls.

As part of a small, dynamic team, flexibility and strong prioritisation skills are key. We are seeking a team player with high attention to detail, excellent customer service skills and a great communicator to fulfil this important role.

To be shortlisted to interview for this position your application must clearly evidence:

• Financial & Banking Knowledge – Experience in handling income transactions, reconciliations, and banking procedures.
• Attention to Detail – Ability to accurately process payments, investigate discrepancies, and maintain financial records.
• Analytical Skills – Strong problem-solving abilities to resolve income allocation issues and unallocated funds.
• Technical Proficiency – Familiarity with financial systems, spreadsheets, and banking software.
• Communication Skills – Clear and professional communication with internal teams, customers, and financial institutions both in writing and verbally.
• Organisational Skills – Ability to manage multiple tasks, meet deadlines, and prioritise workload effectively.

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Emma Pope, Finance & Purchasing Operations Manager, or Angela Mansell, Banking & Income Team Leader, by email or on MS Teams.

This job advert closes at 23:59 on 08/06/2025 with interviews to follow.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. 

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. 

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values. 

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: 

• The candidate has evidenced the minimum criteria for the role through their application 
• The candidate has chosen to share that they have a disability on the application form 

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. 

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