Description

The starting salary for full-time, permanent position is £32,512 per annum based on a 36 hour working week.

We are excited to be hiring a new Enforcement Liaisons Officer to join our fantastic Parking Enforcement Team based at our Merrow Depot in Guildford. Although your contracted work base will be the Merrow Complex, there will be the opportunity to work from our other local offices as well as remotely, to aid with your efficiency in this role.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

The Highways and Transport service is responsible for ensuring the effective management, maintenance and improvement of Surrey's highway network. Parking enforcement is critical to road safety, keeping traffic moving, and the operation of the local economy, by maintaining access to local businesses and services. As a Enforcement Liaisons Officer, you will respond to reported parking enforcement issues and understand how these can impact residents, businesses and road users. You will take a pro-active and flexible approach, working collaboratively with others to find practical solutions to problems.

Working in the Parking Enforcement Team and liaising with our Parking Enforcement Contractor, you will carry out a range of duties including dealing with enquiries and the general administration of parking enforcement on the Surrey road network. You will work closely with teams across the council to ensure we offer an efficient and joined up service. The role does not specifically involve dealing with Penalty Charge Notice processing, although experience in this area would be helpful.

Shortlisting Criteria

Although useful, previous experience of parking administration is not essential. We are looking for IT savvy candidates with excellent communication skills and a friendly approach to deal sensitively and professionally with a wide range of people.

To be considered for shortlisting, your CV and personal statement will clearly evidence the following:

• Good organisational skills with some experience of working within a busy environment
• Excellent written and spoken English 
• Excellent IT skills with knowledge of using databases, MS Teams and other MS applications, and internet applications
• Flexibility to work as part of a team whilst also being proactive and able to use your initiative
• A strong customer focus and an ability to work under pressure to tight deadlines
• Ability and willingness to travel around Surrey as required

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Ian Reynolds on 03002001003 or by e-mail at parking@surreycc.gov.uk.

The job advert closes at 23:59 on 01.06.2025 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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