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Report concerns of abuse or harm

If you are at risk of abuse, neglect or harm, or you suspect someone else is, please report it now.

These are the contact details if you have care and support needs that make it difficult for you to protect yourself.

In an emergency, dial 999 for the police.

In a non-emergency situation, please contact us:

Availability: Monday to Friday 9am-5pm.

  • Phone: 0300 470 9100
  • Or for concerns about domestic abuse, please contact Surrey Domestic Abuse Helpline: 01483 776822
  • Email: please note: emails are dealt with during normal office hours:
    • For concerns for an adult: ascmash@surreycc.gov.uk
    • For concerns for a young person: csmash@surreycc.gov.uk

Out of hours phone: 01483 517898 to speak to our emergency duty team.

If you have already been in touch with adult social care or children's social care services, please contact your allocated social worker or family support worker directly. If you wish to report concerns directly to the police, please call 101.


What is abuse?

Abuse can take many forms including:

Physical abuse - this includes being hit, shaken, kicked, being locked in a room or inappropriate restraint.

Sexual abuse - this includes an adult being made to take part in a sexual activity when they have not given, or are not able to give their consent.

Psychological abuse - this includes being shouted at, ridiculed or bullied, threatened with harm, blamed or controlled by intimidation or fear.

Financial or material abuse - this includes theft, fraud, financial exploitation and pressure in connection with financial matters or misuse of someone else's finances.

Neglect - this includes the failure to provide essential care and support needs that results in someone being harmed.

Discrimination - this includes ill treatment, harassment, threats or insults due a person's age, gender, sexuality, disability, race or religious belief.

Modern slavery - this incudes human trafficking and forced labour.


What happens after you report abuse?

Anyone can refer a safeguarding concern. For example, they might be a friend, family member, carer, a professional working with adults with care and support needs or someone who thinks they themselves have been abused.

If you suspect abuse reporting it can bring it to an end. It is in everyone's business to look out for others and protect them from abuse.

When you report abuse we will:

  • listen to you
  • take your concerns seriously
  • respond sensitively
  • consider any immediate danger that the vulnerable adult may be in
  • talk to the police if it is a criminal matter
  • make enquiries about the concerns
  • consider the wishes of the adult at risk
  • develop a plan with the adult that will keep them safe in the future

Action may be taken against the person causing them harm.


Surrey Safeguarding Adults Board (SSAB)

Each local authority must have a Safeguarding Adults Board. It is a multi-agency partnership working alongside statutory and voluntary agencies in Surrey at a strategic level, to ensure the effectiveness of adult safeguarding across the county.


Surrey Safeguarding Adults Policies and Procedures

Surrey Adult Social Care Policy and Procedures sets out the direction for our safeguarding adults work:


Surrey Safeguarding Adults Good Practice Guidance

Surrey Adult Social Care are committed to ensuring our staff and our partner agencies have robust tools when raising or responding to safeguarding concerns. This working document sets out what good practice should look like in our safeguarding adults work.

Files available to download

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