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Service Managers- Education, Lifelong Learning and Culture- Surrey

  • Reference:orbis/TP/480/881
  • Positions:5
  • Salary:£60258 - £68151
  • Category:Education & Learning
  • Contract type:Permanent
  • Working hours:36
  • Posted on:23 April 2019
  • Closing date:28 May 2019
  • Directorate:Children, Families & Learning
  • Location:Surreywide


£60,258- £68,151 per annum for working 36 hours per week based at County Hall, Penrhyn Road, Kingston-Upon Thames, KT1 2DW. While County Hall will be your office base you will be expected to travel around the county to meet the demands of the role. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception. 

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

About the role

Through our journey of transformation so far the director of Education, Lifelong Learning and Culture, Liz Mills, has recognised the need to review and improve the current services by implementing a new model of delivery focused on early identification and support, working closely with the Family Resilience teams. "At Surrey we will use person-centered approaches and motivational interviewing to work with children, young people and their families' strengths, taking the time to understand their needs fully. We are transforming our services for Special Educational Needs and Disability to drive improvements in outcomes and experience and we're using transformational principals to develop our cultural services, putting lifelong learning at the heart of our strategy. We will develop our wider cultural services to help strengthen communities and support delivery our 2030 vision.

In doing this we will:

  • Focus on solving problems before they escalate and offer flexible responsive support when and where it is required;
  • Recognise and meet the needs of the most vulnerable children and young people in order to help them reach their full potential and
  • Building the resilience of individuals, families and communities to support each other

We are ambitious we are aiming to align services to provide a more seamless provision to children and their families and reduce the number of case holders and managers that children come into contact with as they pass through the system from the front door, to becoming looked after."

As a Service Manager within Education, Lifelong Learning and Culture you will be joining the division at a time of significant change. We have made a great start, and are now looking for a number of service managers to join and strengthen our management team. We are on a rapid change journey, with new management, innovative approaches, energy and ambition.

"We are determined to improve the experience and outcomes for children and young people, and ensuring that our lifelong learning and cultural services are at the heart of our communities, meeting need in innovative and creative ways".

To find out more about these roles please read on and refer to the relevant role profile attached at the bottom of this page.

Across the division we have the following Service Manager opportunities available across various locations in Surrey:

Job title

Point of contact

Service Manager- Graduated Response- Countywide

Liz Mills- 07968 834579 or email

Service Manager- SEND Practice- Countywide

Liz Mills- 07968 834579 or email

Service Manager- Libraries & Heritage- Kingston

Lesli Good- 07773 629913 or email or

Collette Kelly- 07968834120 or email

Service Manager- Surrey Arts- Kingston

Lesli Good- 07773 629913 or email or

Collette Kelly- 07968834120 or email

Service Manager- System Design and Development- KingstonMary Burguieres- 07966 900973 or email

All of our Service Manager roles require you to plan, organise and manage complex teams within respective service specialisms. You will provide effective operational management as well as support to our Assistant Directors and Directors, to deliver commitments across the portfolios of work as defined for each service and in line with our strategic aims and vision.

We would love to hear from you if you….

  • Have the ability to motivate and inspire others
  • Hold specialist skills, knowledge and expertise
  • Have a proven track record of delivering meaningful change
  • Can suggest and implement creative solutions
  • Are able to build and maintain purposeful strategic relationships
  • Have experience of working collaboratively with partners to support the delivery of great services
  • Can uphold Surrey's values and behaviours

For more detailed information about these roles please refer to the relevant role profile attached at the bottom of this advert or visit our dedicated web pages via the following link

Please specify when applying which role/s you wish to be considered for.

We look forward to hearing from you if you have the skills, passion and ambition that matches ours!

Additional information

Additional information

The job advert closes at 23:59 on Tuesday 28th May 2019.

Interviews dates are to be confirmed.


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About the organisation

Values and behaviours

Our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy. For more information about our values and behaviours please follow this link.

How to apply

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  • Updated: 27 Feb 2021