We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this role is £32,512 per annum, working 36 hours per week.

We are seeking a motivated and experienced Contract Support Officer to join our team. This role is ideal for individuals with some contract management experience who are looking to further develop their skills and grow within a supportive and dynamic environment.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Team

The Application Assurance team is part of the IT & Digital service, and the team supports the Council's contractual software and renewal purchases for the Enterprise Application Portfolio team (EAP) to ensure value for money and compliant contracts.

About the Role

As a Contract Support Officer, your responsibilities will include assisting with Freedom of Information (FOI) requests related to IT and Digital services. You will be responsible for preparing requisition requests and producing ad hoc contractual documentation. A key part of your role will involve supporting the maintenance and updating of contract data within MySurrey (Unit4), Proactis, and our SharePoint repository, with a particular focus on contract management. You will also contribute to contract-related activities, ensuring adherence to procurement policies and guidelines. In addition, you will engage with stakeholders to foster effective communication and collaboration.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Willingness to learn Business Processes: An eagerness to learn about related business processes in areas like procurement and finance. Basic understanding of how these processes interface with contract management is a plus but not essential.
• Collaboration Skills: Ability to work effectively with other departments to ensure seamless contract management processes. This includes strong interpersonal skills, the ability to communicate clearly and professionally with colleagues from different areas of the organisation, and a proactive approach to building and maintaining positive working relationships.
• Understanding of Contract Principles: Basic knowledge or willingness to learn about contract management principles and best practices – for example, understanding terms and conditions, service level agreements (SLAs), Key Performance Indicators (KPI) and governance of contracts.
• Analytical Skills: Basic analytical and data skills, with an interest in using tools like Microsoft Excel for data analysis and reporting. You should be willing to learn how to read and interpret data and use this insight to drive decision-making or improvements. 
• Problem-Solving Abilities: An interest in developing strong troubleshooting and diagnostic abilities. Willingness to learn how to methodically investigate contract-related issues or system problems, identify root causes, and contribute to effective solutions. Attention to detail and a methodical approach to gathering and recording information are important in this role.

As part of the application process you will be asked to upload your CV and answer the following application questions:

1. Looking at our advert, and considering the Council's commitment to ensuring that "no one is left behind", please tell us what it is about the role that has motivated you to apply?
2. Please describe a time when you had to learn a new business process or system (e.g. procurement, finance, or contract management). What steps did you take to understand it, and how did you apply your learning in practice?
3. Tell us about a situation where you worked collaboratively with colleagues from different departments. How did you ensure effective communication and maintain positive working relationships?
4. Describe your experience with analysing data or using tools like Microsoft Excel. How have you used data to support decision-making or solve a problem? If you have limited experience, how would you approach learning these skills?

Contact us 
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Atish Swali via email or Teams.

The job advert closes at 23:59 on 13/07/2025 with interviews to follow.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. 

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. 

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values. 

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: 

• The candidate has evidenced the minimum criteria for the role through their application 
• The candidate has chosen to share that they have a disability on the application form 

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.