Service Delivery co-ordinates, manages and develops our "In-house services" for the residents of Surrey. We work closely with our partners to ensure we provide the best quality service to people using these services and their carers. Our focus is on improving standards in a consistent way, delivering value for money and ensuring that our services provide personalised support and maximise independence. Our "in-house services" include:
- Residential services for Adults with Learning Disabilities
- Supported Living Service
- Extra Care Schemes
- Night Service
- Reablement Service
Residential services for adults with learning disabilities
We have six residential homes around Surrey providing a 24 hour personalised support service for individuals with learning disabilities:
- Arundel House, Banstead
- Coveham, Cobham
- Hillside, Camberley
- Mallow Crescent, Guildford
- Langdown House, West Molesey
- Rodney House, Walton-on-Thames
We provide an environment which:
- is homely and safe,
- promotes independence and encourages individuals to develop skills to achieve this,
- encourages individuals to develop social interaction skills and build relationships, and
- supports partnership working to ensure a person centred approach.
Supported Living Service
The Supported Living Service offers support throughout the county for adults with learning disabilities over the age of eighteen with a variety of support needs.
We provide a high quality choice of flexible community based support services which focus on promoting people's independence and enablement at home.
This support includes help with personal care and practical support, ranging from washing, eating and drinking and administering medication, to shopping, cooking and access to community activities.
We are Care Quality Commission (CQC) regulated and inspected. We continually work to measure quality and improve our service standards.
The Supported Living Service is delivered from hubs in Guildford, Cobham and Banstead.
We offer support in a range of settings to suit individual needs and we can provide short term breaks for carers.
Listed below are some of the key roles in our Reablement Service, more roles and jobs can be found by visiting our search for adult social care jobs webpage.
Reablement Assistants work within the community, usually in peoples' homes, to promote independence and choice for people by helping them to work towards their reablement goals as set out in their support plan. This role will involve working closely with carers and others (like a Team leader and OT's) and in addition to meeting the person's needs, to try to prevent unnecessary admission to hospital or residential care.
Reablement Team Manager
The Team Manager is responsible for leading and managing delivery of a front line care service, taking responsibility for practice standards, customer service and quality, resources and efficiency, performance and processes. The Team manager is responsible for an area team covering two or three districts or boroughs.
Team Managers are legally required to be CQC (Care Quality Commission) registered for the Reablement teams, providing a professional lead and ensuring that the service complies with statutory requirements and national minimum standards for domiciliary care.
They lead, establish and maintain local joint working relationships with other service providers and partner agencies, making sure the views and needs of the people using our services are taken into account in the delivery and development of our services.
Training and development
In Adult Social Care, we recognise the importance of growing and developing our staff, so they are equipped with the experience, skills and knowledge to meet the future needs of our residents. To do this we offer a fantastic learning and development package that we have invested in to help develop and retain our talent who we know are the backbone of the services we provide.
We pride ourselves on our learning culture and offer a role specific induction as we understand how important your first few weeks with us are. We also offer a range of ASC specific training and resources as well as development training such as leadership and management in order to help you develop to your full capabilities
Below are some examples of our excellent offer:
In line with our commitment to continually develop our workforce, we offer a wide range of sponsored qualifications. The qualification is fully funded and is undertaken in addition to your role; therefore, you gain a valuable qualification whilst receiving a salary. We have seen a huge take up of this offer across a diverse range of roles. Below are some of the qualifications staff are currently undertaking.
- Health and Social Care – levels 2,3,4 and 5
- Management qualifications level 3 and 5
- Project management qualifications
- Business and administration qualifications
- Data analyst qualifications
Graduate trainee scheme to become a Social Worker or Occupational Therapist
If you are internal employee and have been working in Adult Social Care or Adult Social Care Contact Centre for 2 years you may wish to consider our Social Worker/Occupational Therapist Apprenticeship Scheme. As part of our sponsored qualification offer, we provide opportunities for staff to study towards a fully funded social work or occupational therapy degree. This is a truly fantastic offer and a great way to become a social worker or occupational therapist. For more information about this scheme please contact our Practice Development Team at firstname.lastname@example.org.