Contact adult social care

Common enquiries

Before you contact us, please take a minute to answer three questions to help us improve our website.

Chat online with one of our specialist Advisory Officers from our Adult Social Care Information and Advice service.

Information and advice

Or send us your enquiry using our online form which is confidential and secure for you to use.

Concerns of abuse or neglect

If you're at risk of the above, or suspect someone else is, you need to report it.

To do this, contact the Multi Agency Safeguarding Hub (MASH):

Out of hours emergency

For emergency situations outside our standard lines' hours.

  • Phone: 01483 517898
  • Email:
  • Textphone (via Text Relay): 18001 01483 517898
  • SMS: 07800000388 (for the deaf or hard of hearing)
  • Fax: 01483 517895

Already receiving support from us?

You should have been given direct contact details for your social care team.

If you've lost or forgotten this number, call and explain your situation to the information and advice line.

Call charges: Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free. Please note: Calls may be recorded for training and monitoring purposes.

Adult social care comments and complaints

Your feedback helps us to improve our services and how we deliver them. If you want to discuss a concern, tell us something about our services, send us a compliment or make a complaint then please see our adult social care comments and complaints section.

Do you live in a different county?

If you live on the border of Surrey, you may need to contact other councils for social care.