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Joint Fire Control Room Operator

  • Reference:orbis/TP/20075/25503
  • Positions:2
  • Salary:Salary as per NJC pay scales, plus surrey allowance £1402
  • Category:Fire & Rescue
  • Contract type:Fixed term
  • Working hours:42
  • Posted on:31 July 2022
  • Closing date:N/A
  • Directorate:Community Protection Group
  • Location:Salfords Fire Station


Do you want to make a difference? Can you work under pressure? Are you a team player? If the answer is yes, then this could be the role for you!

Surrey Fire and Rescue Service are recruiting for Joint Fire Control Room Operators to be in a pool for vacancies based in Salfords, Surrey, covering the three counties of Surrey, West Sussex and East Sussex. 

The Joint Fire Control operates 24 hours a day, 365 days of the year providing call receipt, call handling and mobilisation. The Control Room Operators work a rotating shift pattern of 42 hours a week including days, nights and weekends

The successful applicants will form an integral part of a team whose priority is to receive emergency calls from members of the public, mobilise fire engines and firefighters who respond to a wide range of incidents throughout the three Counties, including assisting other emergency services and partner agencies.

This opportunity is seeking suitable individuals to be placed in a pool of suitable candidates.

The pool will have a validity period of 12 months and is not a guarantee that a role become available in that time scale.

This role provides you with all the essential training and an opportunity to play a key part in our Service, with may benefits, including a salary which rises to £30,179 after becoming competent.

About the role

Surrey Fire and Rescue Service has the responsibility of protecting over one million people who live in the 650 square miles of Surrey. The Service employs just under 700 people across the County in a variety of roles. Comprising both uniformed personnel and support staff, they all share one vision: With you, making Surrey safer. We do this by:

  • Serving the needs of our community.
  • Flexibly responding to a constantly changing environment.
  • Recognising and embedding diversity in everything we do
  • Solving challenges through intelligence driven collaboration, innovation and improvement.

Surrey Fire and Rescue is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The values below will be crucial in delivering our corporate strategy and are what we draw on to make a difference for Surrey residents. We expect all our staff to embody these values.

  • Fairness and Respect – We embrace diversity and promote a culture of inclusivity.
  • Responsibility – We are answerable for our decisions and actions.
  • Professionalism - We will always be the best we can be.
  • Honesty and integrity – We are truthful and trustworthy. We do the right

Job details

The successful applicants will:

  • answer, advise, record and action emergency calls
  • assist in the continued management of incidents
  • carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
  • have the ability to work under pressure in a fast changing environment
  • have a positive and flexible attitude to all aspects of work
  • be able to work as part of a team and act on own initiative
  • be able to undertake intensive initial training and study in own time
  • have a good level of commitment to own development
  • have the opportunity to undertake an NVQ Level 3

    Applicants must have - (**please address these areas in your supporting statement** - without this, you will be withdrawn from the process)

  • 5 GCSE's at grade C or level 4 or equivalent including English language and Maths 
  • excellent fast and accurate keyboard skills
  • excellent verbal and written communication skills
  • a confident telephone manner

Additional information

Format of selection process

Stage 1 - 

1. Application form,

2. Supporting statement

3. Evidence of qualifications shared

Stage 2 -

Successful applicants will be invited to an assessment centre*

Assessment Centre will involve; 

  1. Assessment testing accuracy and speed
  2. Group Discussion 
  3. Behaviourally Based Interview 

At each stage, the candidate will be informed if they have been successful and can move to the next stage

*Dates available for the assessment Centres are as follows:

  •  6-8 September 2022
  • 15-16 November 2022
  • 25-26 January 2023

Appointment is subject to medical clearance following completion of relevant medical questionnaires, references and satisfactory DBS check


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About the organisation

Additional information

This role will remain open until the Service deem it appropriate 

If you would like to discuss the role please contact either;

Lucinda Baker -

Lorraine Coppard –

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  • Updated: 05 Feb 2023