Complaints, comments and compliments

Information and services

Highways insurance claims

How to make a highways-related insurance claim for vehicle damage, property damage or personal injury.

Adult social care complaints

How to make a complaint about adult social care.

Children's social care, education and SEND complaints

How to make a complaint about children's social care and education, including SEND, early years, youth support and youth justice.

Concerns and complaints about Surrey schools and academies

How to make a comment, compliment or complaint about one of our schools, academies or the admissions process.

Waste and recycling complaints

How to make a complaint or report issues about waste and recycling.

Highways complaints

How to make a complaint or report highways issues.

Bus services and bus pass complaints

How to make a complaint or report issues about free bus pass for older people and the disabled, Student Fare Cards, school transport and bus services.

All other council services complaints

How to make a complaint, how we deal with feedback and how we're performing.

County councillor complaints

If you wish to make a complaint because you believe a County Councillor has breached the Member Code of Conduct.

Making a comment or compliment

How to make a comment or leave a compliment about one of our services.

Local Government and Social Care Ombudsman (LGSCO)

You can contact the LGSCO at any time during the complaints process. It's free and independent of the council.

Your information and privacy

We are committed to protecting your privacy when you use our services.