Contact us general enquiries

Friday 25 November: high call volumes

We are currently experiencing a high volume of calls due to school related enquiries which could result in longer waiting times than usual. If possible, please use our online forms to contact us. If you do need to speak to us, please bear with us and we will be with you as soon as possible.

For missed bins, council tax, housing, street cleaning, residential planning, parks, environment health, parking enforcement, car parks, electoral register and abandoned vehicles please contact your local district or borough council.

Find your local council using your postcode.

Contact details

  • Telephone: 03456 009 009 (9am to 5pm, Monday to Friday, excluding bank holidays)
  • Email:
  • Textphone (via Text Relay): 18001 03456 009 009
  • Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday, excluding bank holidays)
  • SMS: 07860 053 465
  • VRS: Sign Language Video Relay Service
  • Fax: 020 8541 9575

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.

Please note: Calls may be recorded for training and monitoring purposes.


Contact Centre, First Floor, Dakota, De Havilland Drive, Weybridge, Surrey KT13 0YP