Before contacting us, please check our webpages for helpful guides and answers to common questions:
- Frequently asked questions for under 16s
- Frequently asked questions for 16 to 25
- Online eligibility checker
- Application and eligibility for under 16s
- Application and eligibility for 16 to 25
- Existing users - service guides, change of address and replacing a lost or stolen fare card
If your question isn't answered online, use our online enquiry form - the fastest way to reach the right team.
School transport
Transport providers
Use our operator contact form for specific issues.
Transport operators form
Contact by phone
Call: 0300 200 1004 (Monday to Friday, 9am–5pm, excluding bank holidays)
Please wait until the stated timescales have passed before chasing applications or travel arrangements.
Calls may be recorded for training and monitoring.
Call charges
Calls to 03 numbers cost the same as 01 and 02 numbers and count toward call packages.
Support partners
We work with the following key partners who represent families, children and young people in Surrey:
Family Voice
Independent guidance for parent carers of children 0 to 25 years with additional needs.
- Website: Family Voice Surrey
- Phone: 01372 705708
- Email: contact@familyvoicesurrey.org
SEND Advice Surrey
Surrey's special educational needs and disabilities information, advice and support (SENDIAS) service.
Provides information, advice and support to parents, carers and young people with SEND aged 0 to 25 years.
- Website: SEND Advice Surrey
- Phone: 01737 737300
- Email: sendadvice@surreycc.gov.uk
ATLAS
Youth network improving services for young people with additional needs and disabilities in Surrey.
- Website: ATLAS Surrey
- Email: ATLAS@surreycc.gov.uk
