We are currently dealing with high numbers of late applications and an increased volume of requests which is severely impacting the review of all travel assistance arrangements. We are working hard to put appropriate arrangements in place and you will be notified of the details as soon as possible.
Please avoid making regular contact chasing for the outcome of your application or enquiring about travel arrangements until the timescales stated for when you will hear have elapsed.
Before contacting us please review our web pages as we have published useful guides and answers to some frequently asked questions. You can use the links below to go to the appropriate section:
- Existing users (including service guides, change of address form and replacing a lost or stolen card)
- New application or eligibility check for under 16s school transport assistance
- 16 plus school transport
- Help and guidance on how your child can get to school or college including local schemes and travel discounts
Contacting us with comments, queries, or concerns
We are constantly looking at ways to improve our service and we welcome any comments from parents, children and school staff on any issues relating to the transport service we offer which can help us to develop the provision we offer.
Contact us online
If you have a question that can not be answered using the information on our web pages please use our online forms below. They are the quickest way to contact us. They ensure that we gather all the information we need to help you and when submitted are sent straight to the appropriate team.
Contact by phone
Our Contact Centre are able to answer many queries at the first point of contact. If they are unable to help, they will direct you on the next steps. Please call the contact centre on: 0300 200 1004 (9am to 5pm, Monday to Friday, excluding bank holidays)
Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.
Please note: Calls may be recorded for training and monitoring purposes.