Existing school transport users

Information and services

What you need to do as a parent or carer

As a parent or guardian, you play an important role in ensuring the smooth running of your child’s home to school transport arrangements.

Moving house change of address or replacing lost or stolen fare card

What to do if you are moving house or how to replace a bus, coach or train card for under-16s.

Disruptions to our service

Find out about any disruptions to your school transport service.

Breakdowns, accidents and emergencies and passenger assistants

What to do if your transport does not show up, breaks down or there is an accident and information on what an assistant is and what they do.

Code of conduct and behaviour standards

A list of do's and don'ts when your child is travelling on our school transport and our standards for good behaviour.