What you need to do as a parent or carer when your child uses our school transport service

As a parent or guardian, you play an important role in ensuring the smooth running of your child's home to school transport arrangements:

  • Ensure any information relating to your child's needs, including any physical or medical conditions, is shared with the Travel Assistance Team when requesting travel assistance so that appropriate arrangements can be made to ensure the safety of your child, the driver and other passengers in the vehicle.
  • Please make sure that your child is ready for the vehicle at the pick-up point at least five minutes before the pick-up time.
  • Please review with your child our code of conduct and behaviour standards when travelling on our transport.
  • Drivers and passenger assistants must carry an authorised identity badge with them on all council contracts. Please check that they have this with them. If they do not have their identification, or if you have any concerns, please let us know.
  • If the transport is consistently late, or if the driver or passenger assistant changes more than 3 times per term, then please let us know.
  • Take your child to meet the vehicle at the start of the day and collect them from the vehicle on the return home.
  • You should ensure that we have the name and address and contact details in writing of a responsible adult living near to your home who has agreed to look after your child if you are not at home.
  • If your child becomes sick whilst at school, it is your responsibility to collect him/her, we will not provide additional trips for this.
  • If your child exhibits challenging behaviour during the journey home, then transport may return to school and then it will be your responsibility to collect them.
  • Telephone the transport provider as soon as possible if your child is sick or unable to attend school for any reason.
  • Advise the driver or passenger assistant if there is a particular difficulty with your child on a specific day.
  • Be responsible for getting your child to school during any period of exclusion from transport.
  • Work with us to find appropriate solutions where issues have arisen.
  • Inform us of any concerns you have about your child's transport – these will be investigated and recorded, and we will confirm with you that you are happy with the resolution.
  • Treat drivers, passenger assistants and office staff of both the contractor and Surrey County Council with respect, and not be aggressive or abusive.