Moving house change of address or replacing lost or stolen student fare cards for under 16s

Page contents:

Moving house change of address

If you move home within Surrey, on a temporary or permanent basis, you must complete a change of address form and attach proof of address to the application, so that continuing eligibility from the new address can be assessed.

Change of address web form for travel assistance

If this is approved, then arrangements will need to be reviewed and it should not be assumed that the transport arrangements will not change. The period of time the review will take depends on whether the child can be added to an existing alternative route, or new arrangements need to be put in place.

For this reason, please give as much notice as possible of the address change. Please note that the transport provider is not able to agree to continue to provide transport to a new address without the approval of the Council.

If you choose to move home to another borough, please note that this new borough becomes financially responsible for your child's transport effective from the date they receive paperwork relating to your child.

The Council will work with you, where possible, to cover transport for your child until your new home borough is able to arrange transport for your child themselves.

Please do not email us, thank you.

Replacement bus or coach tickets

This information is for replacing cards for under 16 travel.

For 16+ travel, see our information on replacing or changing student fare cards.

There is a charge for replacement tickets.

  • First duplicate: £5
  • Second duplicate: £5
  • Third or more duplicate in an academic year: £10

Replacement tickets will be posted to your home address.

Apply online

You will need your child's reference number (beginning "DTS"). If you don't already have this please contact us.

You can use our online payment form to order a duplicate ticket and pay the fee:

Pay for duplicate ticket online

Apply by post

You can apply by post, sending your child's name, date of birth, school attended, mode of transport and route, together with a cheque for the right fee payable to Surrey County Council to:

Transport Co-ordination Centre, Strategy and Commissioning, Quadrant Court, 35 Guildford Road, Woking GU22 7QQ


Replacement rail tickets

This information is for replacing cards for under 16 travel.

For 16+ travel, see our information on replacing or changing student fare cards.

The fee for a replacement ticket is £10. Please note only one replacement rail ticket can be issued each academic year.

Apply online

You can use our online payment form to order a duplicate ticket and pay the fee:

Pay for duplicate ticket online

Apply by post

You can apply by post by emailing: travel.assistance@surreycc.gov.uk to ask for a duplicate season ticket application form, please include your child's reference number (beginning "DTS...") in your email.

We will then post the application form to you. Please complete and return it, along with a cheque payable to Surrey County Council to:

Transport Co-ordination Centre, Strategy and Commissioning, Quadrant Court, 35 Guildford Road, Woking GU22 7QQ