This step takes up to 12 months to complete.
What happens in this step?
Once your builder has finished your adaptation, they will tell your adaptations team. The team will call or visit you at home. They will want to make sure that the builders have done everything right.
This is your chance to talk about any issues you have with the adaptation work. This could be about:
- the quality of the work
- unfinished work
- any other concerns you have
You must do this before your adaptations team sign off the work and before your builders leave.
Once the adaptations team are happy with the work, they will let your occupational therapist (OT) know. Your OT will call or visit you at home to make sure the adaptations meet your needs.
Your local district or borough council will pay your builders once:
- your adaptations team have signed off the work
- building control have checked they are happy with the work
You don't have to do anything.
A general warranty period terms and conditions might cover your adaptation. These differ:
- across Surrey
- depending on the type of work you had
Because of this you need to read the warranty agreements in your local area. Your district or borough council will be able to help you with this.
Who looks after the adaptation once the warranty is up depends on whether you own or rent your home:
- if you own your home - you must maintain and repair your adaptations
- if you live in a housing association home - they might look after it for you. You should talk to them as soon as you can to find out more
- if you privately rent your home - who looks after your adaptation depends on the terms of your lease
You also need to know the rules for land charges.
Lots of things affect how long a major adaptation takes to complete. This could include:
- the feasibility of the adaptation
- the financial assessment outcome
- the complexity of your health and social needs
- life limiting health conditions
- the extent of the adaptations
- applying for permissions
- changes in circumstances
- structural limitations of the property
- unforeseen costs
