Support through a mental health crisis

If you or someone you know is experiencing a mental health crisis, or is at risk of death by suicide, it's important to get help quickly.

Where to get help

Safe Havens

In person

Safe Havens provide out-of-hours help and support to people and carers who are experiencing a mental health crisis or emotional distress.

There are five services open in town centre locations across Surrey and North East Hampshire, open to residents from the relevant district or borough:

They are open on evenings, weekends, and bank holidays, and are designed to give adults a safe alternative to A&E when in crisis.

For details about the individual Safe Havens including opening times, please click on the links above.

Each Safe Haven is staffed by a mental health practitioner from Surrey and Borders Partnership NHS Foundation Trust and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available.

Virtual out of hours support

Each of the five Safe Havens offers people experiencing a mental health crisis access to an out-of-hours virtual service. This means people can receive expert guidance and support from mental health nurses and trained mental health practitioners without leaving home.

Mental Health Crisis Helpline

Open 24 hours a day, 365 days a year for mental health advice and support. No appointment needed.

  • Telephone: 0800 915 4644 (Surrey and Borders Mental Health Crisis Helpline)
  • SMS for deaf and hard of hearing: 07717 989 024
  • SMS text relay: 18001 0800 915 4644)

Make an emergency doctor's appointment or visit Accident and Emergency (A&E)

People with suicidal tendencies can visit their local A&E department and ask to see the duty psychiatrist.

If you are already under the care of Community Mental Health Recovery Service (CMHRS) or Community Mental Health Team for Older People (CMHT), you can phone them to discuss your concerns during office hours

Call one of the national mental health charities for advice and support:


Samaritans provide a helpline that is open 24 hours a day, seven days a week.


Sane Helpline is a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems. The Helpline operates 4.30pm to 10.30am every day.

  • Telephone: 0300 304 7000


Mind is a national mental health charity, operates a helpline from 4.30pm to 10.30pm, Monday to Friday, that can be used in a crisis.

  • Telephone: 0300 304 7000
  • SMS/Text: 86463

Campaign Against Living Miserably (CALM)

Campaign Against Living Miserably (CALM) is a national charity offering support to men in the UK, of any age, who are down or in crisis via their website, web chat or helpline, which is open 365 days a year, 5pm to midnight

  • Telephone: 0800 585858

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