Support through a mental health crisis

If you or someone you know is experiencing a mental health crisis, or is at risk of committing suicide, it's important to get help quickly.

Where to get help

Go to a Safe Haven – an out-of-hours alternative to Accident and Emergency (A&E) when in crisis

  • Telephone: 0800 915 4644
  • SMS for deaf and hard of hearing: 07717 989 024
  • SMS text relay: 18001 0800 915 4644)

Contact the Surrey and Borders Mental Health Crisis Helpline

Call one of the national mental health charities for advice and support:



Sane Helpline is a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems. The Helpline operates 4.30pm to 10.30am every day.


Mind - A National mental health charity, operates a helpline from 4.30pm to 10.30pm, Monday to Friday, that can be used in a crisis.

Campaign Against Living Miserably (CALM)

Campaign Against Living Miserably (CALM) - a national charity offering support to men in the UK, of any age, who are down or in crisis via their website, web chat or helpline, which is open 365 days a year, 5pm to midnight

Make an emergency doctor's appointment or visit A&E

People with suicidal tendencies can visit their local A&E department and ask to see the duty psychiatrist.

If you are already under the care of Community Mental Health Recovery Service (CMHRS) or Community Mental Health Team for Older People (CMHT), you can phone them to discuss your concerns during office hours

Safe Havens

Safe Havens provide out-of-hours help and support to people and carers who are experiencing a mental health crisis or emotional distress.

There are five services open in town centre locations across Surrey and North East Hampshire, open to residents from the relevant district or borough:

They are open on evenings, weekends, and bank holidays, and are designed to give adults a safe alternative to A&E when in crisis. For details about the individual Safe Havens including opening times, please click on the links above.

Each Safe Haven is staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available.