Adults entering or leaving hospital

Planned hospital visits and stays

If you need help getting to your appointment there are lots of organisations that can provide transport. Community and hospital transport organisations and services often offer either scheduled services or door-to-door transport to local hospitals.

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).

Day surgery or pre-admission

If you are going into hospital for a pre-admission or day surgery appointment and know you will need specific care and support afterwards, let us know in advance so we can arrange for an assessment of your needs, or signpost you to other organisations that can provide the support you need.

Emergency admissions

If you, or your carer, are admitted to hospital in an emergency we have a responsibility to consider if we need to make arrangements on your behalf to:

  • Make sure your property is secure and/or
  • Make sure any pets are looked after. Ideally arrangements will be made with a family member, friend or neighbour.
  • Where this is not possible we will arrange a cattery, kennel or similar
  • You may be expected to pay any reasonable costs for us to make these arrangements.

Leaving hospital

If you are in an NHS hospital and will need care and support after you leave, this will be arranged for you in hospital. Our social care teams in hospital work in partnership with hospital staff and community health providers seven days a week.
There are also volunteer organisations, such as British Red Cross or the Home Group, within the Surrey hospitals that can provide information and advice for people not eligible for social care support to get settled back at home.

If you are going into a private hospital for surgery or treatment and think you may need care and support afterwards there are a number of organisations in Surrey that can provide short term services to support your recovery. Find reablement, short term support or home from hospital support on Surrey Information Point or see what equipment and technology is available to help you live independently.

Hospital transport services

If you our a family member need to attend hospital appointments, you may be eligible for the Patient Transport Service or the Healthcare Travel Costs Scheme.

For other transport options for hospital visits please see:

Community Equipment Service

Mobility equipment such as wheelchairs and walking aids to overcome some of the difficulties you may have living at home can be loaned by Surrey County Council's Community Equipment Service if you have eligible needs.

Assessment of your needs

You could also ask us for an assessment of your needs. Only those with eligible needs may be entitled to receive funded support from the council. Try our quick and easy-to use online support needs checklist to get an indication of whether you are likely to qualify for social care support.

As well as providing you with information on the support you could access locally, the checklist will also tell you if it might be worth spending time to do a full support needs assessment.