If someone is in danger or there is an emergency, call 999.
For concerns about an adult (18 years and over), contact Adult Social Care.
Page contents
- Report a concern
- What happens when you report a concern
- Concerns about someone who works or volunteers with children
Report a concern
If a child or young person is being abused, neglected, or if there are concerns about a child or young person's safety and wellbeing, contact the C-SPA.
C-SPA is the Children's Services 'Single Point of Access' (C-SPA). They will guide you on your concern or request for support.
Reporting a concern can bring it to an end.
Children's Services C-SPA contacts
- Phone: 0300 470 9100 - 9am to 5pm, Monday to Friday
- Email: cspa@surreycc.gov.uk
- Text (SMS): 07527 182 861 (for the deaf, hard of hearing and people with speech impairments)
- Video Relay service (VRS): Sign Language Video Relay Service
- Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday)
Evenings, weekends and bank holidays
- Phone: 01483 517 898
- Email: edt.ssd@surreycc.gov.uk
- Text (SMS): 07800 000 388 (for the deaf, hard of hearing and people with speech impairments)
- Text relay (a speech-to-text translation service): 18001 01483 517898
Leaving a message (by phone or email)
Please include your name, contact number, and whether your concern is about a child or an adult.
Call charges
Calls to 03 numbers cost the same as calls to 01 or 02 numbers. They count towards inclusive minutes in call plans. This applies to mobile, landline and payphone calls.
Support services for children
- Mindworks Surrey has tips to support your mental health and wellbeing
- Family Information Service is a directory of your local services
- Surrey Youth Voice empowers children and young people to help shape the services that are out there for you
If a child is in danger or needs help, report it now.
Report your concerns to Children's Services 'Single Point of Access' (C-SPA).
Children's Services C-SPA contacts
- Phone: 0300 470 9100 - 9am to 5pm, Monday to Friday
- Email: cspa@surreycc.gov.uk
- Text (SMS): 07527 182 861 (for the deaf, hard of hearing and people with speech impairments)
- Video Relay service (VRS): Sign Language Video Relay Service
- Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday)
Evenings, weekends and bank holidays
- Phone: 01483 517 898
- Email: edt.ssd@surreycc.gov.uk
- Text (SMS): 07800 000 388 (for the deaf, hard of hearing and people with speech impairments)
- Text relay: (a speech-to-text translation service): 18001 01483 517898
Leaving a message (by phone or email)
Please include your name, contact number, and whether your concern is about a child or an adult.
If you have a named worker
To contact your social worker or family support worker, use contacts for your local area:
North-east Surrey
Elmbridge, Epsom and Ewell, Spelthorne
- Phone: 0300 123 1610
- Email: neadmin@surreycc.gov.uk
South-east Surrey
Mole Valley, Reigate and Banstead, Tandridge
- Phone: 0300 123 1620
- Email: seadmin@surreycc.gov.uk
North-west Surrey
Surrey Heath, Runnymede, Woking
- Call: 0300 123 1630
- Email: nwadmin@surreycc.gov.uk
South-west Surrey
Guildford, Waverley
- Call: 0300 123 1640
- Email: swadmin@surreycc.gov.uk
Find which borough or district you live in
Call charges
Calls to 03 numbers cost the same as calls to 01 or 02 numbers. They count towards inclusive minutes in call plans. This applies to mobile, landline and payphone calls.
Health and education support
Other services families may find helpful are:
- Healthy Surrey helps you find services and support for your health
- Mindworks Surrey has tips to support your child’s mental health and wellbeing
- Hope Service - Parent and carer support is a safe space where you can share your experiences and get support
- Family Information Service a directory of your local services
- Learners' Single Point of Access - Surrey County Council offers help and support if you have a query relating to a child in Surrey with additional need
Before requesting support from Children's Services:
- Check if current services can meet the child's needs before contacting us.
- Check if the support they need is on the Surrey Family Information Directory.
- Get consent from parents or carers, unless it may increase the risk of harm.
- Check service levels on Continuum of Support to consider if a Request for Support should be completed. If you are unsure of the level of support required or the next step to take, professionals can call the advice line.
- Check children's services procedures in the Surrey Children’s Services Procedures Manual
Advice line for professionals
For advice on the course of action, call the C-SPA child protection line.
The line is for professionals working with families who live in Surrey.
Phone: 0300 470 9100, option 3
Open: 9am to 5pm, Monday to Friday
How to request support for a family
- Download and complete the Request for Support form.
- For help with question 7, see Continuum of Support Indicators.
If your concerns are about harm outside the family, also complete:
Extra Familial Harm Screening Tool
What happens when you report a concern
Reporting a concern can bring it to an end. Anyone can report a concern for a child’s safety or wellbeing.
You don’t have to give your name to report a concern.
When you report a concern, we will:
- listen to you
- take your concerns seriously
- respond sensitively
- consider any immediate danger to the child
- talk to the police if it is a criminal matter
- make enquiries about the concerns
- develop a plan to keep them safe in the future
Action may be taken against the person causing them harm.
Concerns about someone who works or volunteers with children
The Local Authority Designated Officer (LADO) handles allegations against people working with children and young people. If you have concerns, contact the LADO.
Phone: 0300 123 1650, 9am to 5pm Monday to Friday
