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Contact Children's Services

If you are concerned about the safety of a child or young person you can contact the Surrey Children's Single Point of Access (SPA).

The SPA is based at County Hall and acts as the front door to children's services in Surrey.

The SPA provides residents and people who work with children in Surrey with direct information, advice and guidance about where and how to find the appropriate support for children and families.

Availability: 9am to 5pm, Monday to Friday

  • Phone: 0300 470 9100
  • Out of hours phone: 01483 517898 to speak to our emergency duty team.
  • Email: emails are dealt with during normal office hours
    • For concerns for a child or young person: csmash@surreycc.gov.uk
    • For concerns for an adult: ascmash@surreycc.gov.uk
  • SMS: 07527 182 861 (for the deaf or hard of hearing)
  • Fax number: 01483 519862

If you have already been in touch with children's social care services and would like to contact your allocated social worker or family support worker directly, please find your local area number below.

For any general or non-safeguarding concerns in relation to an adult (including young adults) please contact Adult Social Care.

Schools and Early Years Child Protection Consultation Line

The Schools and Early Years Child Protection Consultation Line provides advice and support to Schools and Early Years Settings to ensure we are able to direct you to the most appropriate service that can meet the child and family's needs.

The Consultation Line is open to all schools in the County, including Independent Schools and Early Years Settings.

Availability: 9am to 5pm, Monday to Friday

  • Phone: 0300 470 9100

For any general or non-safeguarding concerns in relation to an adult (including young adults) please contact Adult Social Care.

Where professionals are concerned that a child may be at imminent risk of significant harm please call 999 for police.


Local area contact details

North east: 0300 123 1610

The north east area covers the following three boroughs:

  • Elmbridge (Esher, Walton on Thames and Weybridge)
  • Epsom and Ewell (Epsom, Ewell and part of both Stoneleigh and Worcester Park)
  • Spelthorne (Ashford, Laleham, Shepperton, Staines-upon-Thames, Stanwell and Sunbury-on-Thames)

North west: 0300 123 1630

The north west area covers the following three district and boroughs:

South east: 0300 123 1620

The south east area covers the following three district and boroughs:

South west: 0300 123 1640

The south west area covers the following two boroughs:


Local Authority Designated Officer (LADO)

Monday to Friday from 9am to 5pm

The LADO Service manages allegations against individuals who work or volunteer with children in Surrey. If you have a concern regarding someone who works with children please contact the LADO on 0300 123 1650* or LADO@surreycc.gov.uk.


Surrey Safeguarding Children Partnership (SSCP)

Monday to Friday from 9am to 5pm

The Surrey Safeguarding Children Partnership co-ordinates how children are safeguarded and protected from harm. The SSCP is based in Leatherhead.

The Surrey Safeguarding Children Partnership website provides guidance and protocols for professionals as well as details of child protection training courses available.

Request for Support Form

If you require support from Surrey Children's Services, please download and complete the Request for Support Form on our website:

Useful contacts

  • SSCB Support Team: 01372 833330
  • SSCB Chair: 01372 833378
  • SSCB Training: 01372 833330 or sscb.training@surreycc.gov.uk

Child death

Child deaths should be reported to the SSCB Child death overview panel coordinator:

  • Name: CDOP Co-ordinator
  • Number: 01372 833319
  • Email: CDOP@surreycc.gov.uk

Assessment Consultation Therapy (ACT)

To make a referral or for an initial discussion, please phone 01483 519606 or email act@surreycc.gov.uk.


Other local organisations' contact details

The Surrey Safeguarding Children Board (SSCB) website also includes contact details for other local organisations providing help and support for the family.


Complaints

The Care Quality Commission can look into concerns or complaints about social care and other things.

* Surrey County Council call charges:

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

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