Contact Surrey Fire and Rescue

General enquiries

  • Telephone: 03456 009 009 (845pm - 430pm weekdays, excluding bank holidays)
  • Email: sfcontactqueries@surreycc.gov.uk
  • Textphone (via Text Relay): 18001 03456 009 009
  • Telephone from overseas: +44 20 8541 9944 (9am-5pm weekdays, excluding bank holidays)
  • SMS: 07860 053 465 for deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm)
  • Emergency SMS: The emergency SMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service.
  • VRS: Sign Language Video Relay Service
  • Fax: 020 8541 9575

Please note: calls may be recorded for training and monitoring purposes.

Other services

Comments and complaints

Your feedback is very important to us. We want to know what you think about us, our services and the way we deliver them. You can contact us in writing or by telephone:

We work hard to deliver quality services, but from time to time things may go wrong or we may not meet your expectations. We welcome complaints as an opportunity to put things right and improve our performance. The service will investigate all formal complaints in accordance with county council procedures.

Visits, talks and locations