Firefighters respond to 999 calls including fires, road traffic collisions, water rescues, flooding and situations that may involve hazardous materials. We also educate people and businesses about how to prevent emergencies happening in the first place and about what to do if they do happen.
Our work in the community includes safe and well visits for vulnerable people, school visits, open days and working with our partners to help reduce crime and suffering.
Our business safety team work with businesses to give advice to keep employees and buildings safe and to ensure they are complying with fire safety legislation.
Our plan for 2020 – 2024
The plan explains our priorities for the next four years and any changes we will be making. Please see Making Surrey Safer Our Plan for 2020 - 2024 for more information. You can also find out more information about Surrey Fire and Rescue Service in our Statement of Assurance.
How we are judged
Her Majesty's Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) carry out ongoing inspections of UK fire and rescue services. We were inspected in September 2020 regarding our response to the Covid-19 pandemic, the report was published on 22 January 2021. Please find the COVID-19 inspection: Surrey Fire and Rescue Service report on the HMICFRS website. This highlighted areas where we are working well as well as some recommendations for improvement.
SFRS are part of the first tranche of inspections taking place in 2021. The results will be published towards the end of this year. Our last visit from HMICFRS noted 'significant progress' has been made since our first full inspection in 2018. Please find the full Surrey Fire and Rescue Service report on the HMICFRS website.
Our most recent response to the 2018 inspection report can be found in our improvement plan update. Previous improvement plan updates are available upon request.
Our business continuity plan
The Civil Contingencies Act 2004 places a duty on Surrey Fire and Rescue Service to put in place Business Continuity arrangements to enable core functions to be maintained in the face of a serious and/or widespread disruptive event, including disruption to services during an emergency.
If you require a copy of our Business continuity plan please email our Emergency Management Team firstname.lastname@example.org