General enquiries
- Surrey Main Switchboard Telephone: 03456 009 009 (9am to 5pm weekdays, excluding bank holidays)
- Email: contactfire@surreycc.gov.uk
- Textphone (via Text Relay): 18001 03456 009 009
- Telephone from overseas: +44 20 8541 9944 (9am to 5pm weekdays, excluding bank holidays)
- Emergency Short Message Service (SMS): The emergency SMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service.
- Video Relay Service (VRS): Sign Language Video Relay Service
Please note: calls may be recorded for training and monitoring purposes.
Other services
- Access to information about Surrey Fire and Rescue Service - freedom of information requests and other information you can request.
- Fire safety advice for businesses - enquire about fire safety requirements for businesses and how we can help.
- Report concerns about someone who may be a potential firesetter, or call us on freephone 0800 456 1095
- Fire hydrant problems - to report missing hydrants or damage, or to find out where your nearest fire hydrant is located, contact our Water Office Manager on telephone: 01737 242444 or fax: 01737 222857 or email: water.office@surreycc.gov.uk. The Water Office also offers the facility of locating, inspecting, posting and plating private fire hydrants at a modest price per inspection. Please supply your address when contacting us.
- To donate scrap vehicles for training please email contactfire@surreycc.gov.uk. Please provide the location of the vehicle so that we can direct your email to the correct team for collection.
Comments and complaints
Your feedback is very important to us. We want to know what you think about us, our services and the way we deliver them. You can contact us in writing or by telephone:
- Write to us: Surrey Fire and Rescue Service Headquarters, 11 Woodhatch Road, Cockshot Hill, Reigate RH2 8EF
- Telephone: 01737 242444
- Email: contactfire@surreycc.gov.uk
We work hard to deliver quality services, but from time to time things may go wrong or we may not meet your expectations. We welcome complaints as an opportunity to put things right and improve our performance. The service will investigate all formal complaints in accordance with county council procedures.
Visits, talks and locations
- Safe and Well visit arrange a safety visit for your home.
- To visit your local fire station email: contactfire@surreycc.gov.uk
