Joint Community and Care Home Provider Closure Protocol
Our joint protocol describes Surrey County Council's powers and duties when services are at risk of interruption in general and, in particular, when the interruption is because a provider's business or individual service has failed. It provides guidance to county council staff on the exercise of those powers and the discharge of those duties.
The protocol also sets out the roles and responsibilities of the council, Clinical Commissioning Groups, providers of services and key stakeholders in the event of a provider or service failure.
Please note that this document will continually be updated to reflect any revised Care Act guidance and in the event of any lessons learnt post any incident debrief. It is therefore recommended that you do not store paper copies of this protocol, and ensure that you refer to this webpage to check for the most current version.
Attached below are also all of the appendices for the Provider Failure Protocol.
Safeguarding information for professionals
Explore the information below to find details of safeguarding resources and information for health and social care professionals and providers.
- Surrey Safeguarding Adults Board - resources for professionals, including policies, forms and briefings
- Care Quality Commission - guidance on care standards for providers
- Social Care Institute for Excellence (SCIE) - resources to help care providers, housing providers, local authorities, the NHS (including clinical commissioning groups) or police to safeguard adults at risk of abuse or neglect
- Association of Directors of Adult Social Services (ADASS) policy network on safeguarding adults
- Surrey Police Hate crimes
- Prevent Duty Guidance (GOV.UK)
Other useful links for staff
- Disclosure and Barring service (GOV.UK)
- Surrey Skills Academy - safer recruitment course
- Surrey Against Domestic Abuse
