User Voice and Participation
Your voice is important and changing the system around you is something you can be a part of.
User Voice and Participation (UVP) are a team of service users who support young people to get involved with improving the services they use. The team and groups work closely together to listen and support each other and provide an outlet to make a change.
Groups take part in consultations, service re-designs and deliver training for frontline workers and senior leadership. Young people can also train to undertake interviews and get paid an hourly rate for this ad hoc work.
Some of the groups run by the UVP team are:
A group for young people looked after by Surrey between the ages of 13-25. The group meets monthly to discuss what they'd like to stop, start or change about being a young person in care or leaving care.
Surrey Youth Cabinet
A group of young people aged 11-19 (or up to 25 with additional needs) representing youth participation groups and the 11 boroughs in Surrey. Heard at Council and Parliamentary level about issues that affect young people. Visit the Surrey Youth Cabinet webpage for more information.
CYA (CAMH's Youth Advisers)
A group for young people experienced or going through mental health services. Visit the CYA webpage for more information.
SYAS (SEND Youth Advisers Surrey)
A group for young people with Special Education Needs and Disability (SEND) who want to change services for the better. Visit the SYAS webpage for more information.
Advocacy and Complaints Service
What's our aim?
We want children and young people to be more able and confident to 'self advocate' ie speak up for themselves to make sure:
- they fully understand the decisions being made by professionals and also how these decisions will impact on their life,
- that these professionals fully understand what the young person wishes for and how they feel about the decisions affecting their life.
Young people will have more opportunities to express their wishes and feelings and to have a direct say about the issues that affect their lives, whether they are making a complaint, trying to resolve a problem or meeting with professionals.
What's our belief?
We believe that all staff working with children and young people have an advocacy role to play and that it is often better to avoid unnecessarily introducing more adults into children's lives.
Our message to workers is that: Advocacy starts with you unless you feel your 'hands are tied' or the young person wishes to make a complaint and asks for independent advocacy support to do so.
Advocacy services in Surrey are provided by Coram Voice. If you would like more information about the support they can provide, or to access an advocate, please visit the Coram Voice website.
If you wish to speak to someone further regarding advocacy support or to make a complaint, please speak to your personal adviser in the first instance, or contact the Surrey Customer Relations team using their email: firstname.lastname@example.org