The Local Offer team can help you:
- find services and events
- answer questions specifically about the Local Offer website.
You can contact the team by:
- email: localoffer@surreycc.gov.uk
- online enquiry form
- phone: 0300 200 1015 (ask for the Local Offer team and we'll call you back).
If you don't use the internet, we can send you the information by post or text.
You can give feedback about the Local Offer by telling us if the information was helpful at the bottom of each page or by telling us what you think.
We respect your privacy and won't share your details. View our privacy policy.
Contacting an Education Health Care Needs Assessment (EHCNA) Officer or Education Health Care and Needs Coordination Officer (ECO)
Contact your ECO or your EHCNA offer by emailing the shared inbox for their area.
These inboxes are monitored by the SEND service, including ECOs and their managers. Emails are forwarded to the most appropriate person, ensuring families receive a response as quickly as possible.
To make a new request for Education Health and Care (EHC) needs assessment email: EHCNArequests@surreycc.gov.uk
Which email address to use
Which email address to use, usually depends on where the child attends school or educational setting in Surrey. Children looked after by the local authority with an Education Health and Care (EHC) plan will have an Education Health Care and Needs Coordination Officer (ECO) based in the same quadrant as their social worker, even if their school or setting is in a different quadrant.
For parents, carers and young people
- North West Surrey (Surrey Heath, Spelthorne, Woking, and Runnymede): NWsend@surreycc.gov.uk
- South West Surrey (Guildford and Waverley): SWsend@surreycc.gov.uk
- South East Surrey (Mole Valley, Reigate and Banstead, and Tandridge): SEsend@surreycc.gov.uk
- North East Surrey (Elmbridge, and Epsom and Ewell): NEsend@surreycc.gov.uk
For schools and professionals
Schools, settings, and professionals working with a child or young person should use the dedicated email addresses below:
Find your SEND team area
Which email address to use, usually depends on where the child attends school or educational setting in Surrey. If you are unsure which borough or district you fall in to, you can search for this by using: Find your local council tool.
Children looked after by the local authority with an Education Health and Care (EHC) plan will have an Education Health Care and Needs Coordination Officer (ECO) based in the same area as their social worker, even if their school or setting is in a different area.
Learners Single Point of Access (L-SPA) Contact Centre
You can also call the Learners Single Point of Access (L-SPA) Contact Centre on: 0300 200 1015. We're open Monday to Friday, 9am to 5pm, all year round (excluding bank holidays).
They can help you with questions about the development or learning needs, including additional needs and disabilities, of a child or young person in Surrey.
Complaints and concerns
If you're unhappy with your child or young person's school, read Disagreeing with your child's school.
If you want to make a complaint:
- speak to your Education Health Care Needs Assessment (EHCNA) Officer or Education Health Care and Needs Coordination Officer (ECO) first
- if you're not happy with the response, speak to their manager or the Special Education Needs (SEN) Area Manager
- if you still have concerns, contact Surrey's social care, education and SEND complaints team.
Neighbouring Local Offers
Surrey borders other local authorities. You can check their Local Offer websites to find services and support in their areas.