For individual concerns, if you already have a SEND Case Officer, you should contact them directly if you have their contact details.
Alternatively, you can contact the Learners Single Point of Access (LSPA) team on 0300 200 1015 who can offer help and support if you have a query relating to a child with additional needs in Surrey or need help to identify your SEND Case Officer.
The Local Offer team are available to signpost you to services and events or to address any queries relating specifically to the Local Offer website. Please contact them by:
- Email: localoffer@surreycc.gov.uk
- Completing an online enquiry form
- Telephone: 0300 200 1015 (if you ask for the local offer team, your details will be taken and we will contact you after)
If you do not have access to the internet, the team will be delighted to write or text you the information you need.
We respect your privacy and will not share your details. For more information, view our privacy policy.
If you have a complaint, please raise this with your SEND Case Officer in the first instance, who will make every effort to resolve your concern through discussion. Any further concerns can be raised through Surrey's social care, education and SEND complaints.
If you live near the border of a neighbouring local authority, you might like to visit their Local Offer website for details of services and support for families of children with additional needs and disabilities in that area.