New applications suspended until 1 August 2018
Due to a very high number of applications for vehicle crossovers (dropped kerbs), we are putting a hold on new applications until 1 August 2018 to clear the backlog.
For more details please see a statement from our Customer Service Manager.
What is a vehicle crossover (dropped kerb)?
An authorised vehicle crossover ("dropped kerb") allows you to access your property safely and easily when you are using a car or other domestic vehicle. Kerbs are dropped from their normal height and the pavement or verge is strengthened to take the weight of the vehicle crossing it to avoid damage to the pavement, pipes or cables buried beneath it.
Those seeking a vehicle crossover must follow our application process and use one of our approved contractors.
If you are looking to carry out a wider scheme of works which includes a vehicle crossover, rather than just works for a single access, please contact our Transport Development Planning Team as there is a separate process to cover this.
It is an offence to carry out any works on the footway without our express permission. Unauthorised vehicle crossovers will cause the footway to deteriorate and put those using the footway at risk. We take seriously our duty to maintain our highways and protect it from damage, if necessary by legal action.
The application process
Before applying you must:
- Read and understand the Vehicle Crossover householder guidance notes (PDF) on how to apply
- Understand the costs involved
- Have planning permission from your local district or borough or a letter from them confirming you do not need planning permission to proceed. You may have to pay a charge for this confirmation, and it may take up to 6 weeks. More information about planning permission can be found in the guidance notes
- Know the classification of the road along which you want a vehicle crossover. You can do this through our interactive map
Make your application
There are several stages to the application process, which are described in detail in the guidance notes. We will guide you through the stages after you submit the initial application.
Please note: the application form is unavailable until 1 August 2018.
After you have submitted the application
Your Local Highways Officer will come to the proposed location and carry out an assessment. The location of the proposed crossover will be marked out, unless for any reason we are unable to approve the application. We will do this within 20 working days of receiving your application. We will then guide you through the next steps.
Review of completed work
Once the vehicle crossover has been completed, we will visually inspect it to make sure the work has been carried out satisfactorily and to specification.
To ensure the quality of work of the approved contractors, we also carry out lab sampling on a selection of works.
|Cost||What this involves|
|Initial assessment (stage 1)||£77 (non refundable)|
For applications that do not require planning permission*, an on-site assessment will be carried out by a Local Highways Officer (LHO) to decide if the location meets the criteria and if works can take place.
For applications where planning permission is required and has been granted, a site visit will be carried out by an LHO, who will mark up the proposed vehicle crossover.
The £77 fee covers:
*Your District or Borough Council will be able to tell you if you require planning permission. It is likely that planning permission will be required if:
Our Transport Development Planning Team offers a Pre-Planning Application Advice Service and is able to advise on the suitability of any access before you apply for planning permission
|Full application (stage 2)||£148|
If your proposed location has been approved in principle at stage 1, you will have 6 months to decide if you want to progress to a full application.
The total cost for a full application is £225, therefore the remaining £148 will be due if you do decide to proceed.
The full fee covers:
This fee is non refundable.
As part of our initial checks, we will contact all of the utility companies to see what equipment (pipes, cables etc.) is located underground. This information will be passed to you in your 'crossover pack'. If there is equipment that requires adjustment or diversion, you will be responsible for the arrangement and cost.
The cost depends on the amount of work that needs to be done and the contractor you use. Expect the cost to be from £1000 upwards.
However there are several external factors that can increase this figure -
If it is not possible for a crossing to be provided we will advise you in writing. Applications are assessed against the criteria outlined in the guidance, and the main reasons for declined applications are provided in the Vehicle crossover householder guidance notes (PDF).
There is no appeals procedure under the Highways Act but all applications are considered fairly in line with this process.
If your application has been declined, you can ask for the decision to be reviewed.
When asking for a review, you will need to clearly set out the reasons why you consider the criteria was not correctly applied. Your review will be investigated by a senior engineer, who will aim to respond within 10 workings days of having received your request. Their decision will be final.
All reviews must be writing. Please see the details below for contacting us:
- Email: firstname.lastname@example.org
- Post: Surrey Highways, Hazel House, Merrow Lane, Guildford, Surrey, GU4 7BQ
Statement from our Customer Service Manager
We are currently receiving a very high number of dropped kerb applications in all areas of Surrey. For the first five months of 2018 alone we have received a significant increase on previous years. Unfortunately this has led to delays in the processing of applications and we have been unable to deliver on our published timescales. We recognise and apologise that customers have not had the service expected, particularly after payment of the application fee has been made.
To address the situation and in order to clear the current backlog and ensure that all customers applying receive the high level of service that we want to provide, we have made the decision to put a temporary hold on any new applications being submitted.
This is a short term measure and we will start taking new applications on 1 August 2018.
Thank you for your patience
Customer Service Manager
Surrey Highways & Transport
Dated 22 June 2018
Files available to download
- Vehicle Crossover - Householders guidance notes (633.4 KB)
Guidelines for householders wishing to apply for a vehicle crossover