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Vehicle crossovers or dropped kerbs

Due to the high volume of applications we are currently receiving for vehicle crossovers, there may be a delay with our published timescales in processing your application. We apologise for the inconvenience.

What is a vehicle crossover?

A vehicle crossover allows you to access your property safely and easily when you are using a car or other domestic vehicle. This means that the kerbs are dropped ("dropped kerb") from their normal height and the pavement or verge is strengthened to take the weight of the vehicle crossing it.

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Why do I need a vehicle crossover?

We do not allow you to drive over a pavement or verge unless a vehicle crossover has been authorised and put in. This is because you may damage the pavement or any pipes or cables that are buried underneath it. The crossover allows you to pass safely from the carriageway preventing any obstruction to the highway.

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How much does it cost to apply?

The total cost for the application is £208, this includes:

  • The administration costs
  • Initial Site Assessment
  • Contacting the Utility companies to see if they have any equipment buried at the site.
  • Inspection of the site to make sure that it is built to the correct standards

A cheque for the fee should be included in your application. This fee is non refundable.

Please note that from the 1st April 2017 the cost of a full application will be £220. This is due to changes in how we manage these works, which will offer a better experience to Surrey residents.

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How do I apply for a vehicle crossover?

To apply for a vehicle crossover, please complete the application form (PDF) and return it to us, along with a cheque for the total application fee. 

Please read the approval process guidance notes (PDF) before completing the application form. When completing the application form please provide as much information as possible on the sketch, including dimensions of the access into your property.

Download the application form

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How do I find out the classification of my road?

You need to know the classification of the road along which you want a vehicle crossover, so that you know whether planning permission may be required or not. You can read more about planning permission on our  guidance notes (PDF).

In order to find this out, please go to our interactive map. You can find your road using the search options and click on the coloured line in the centre of the road, which will give you the road number and classification. If you have any problems, you can contact us.

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What if I'm not sure that I meet the minimum criteria?

You can arrange for a vehicle crossover site suitability survey (PDF). The cost of the survey is £75 (non-refundable), and this will not form part of an application for a vehicle crossover licence.

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Can anyone construct a vehicle crossover?

Those seeking a vehicle crossover must obtain prior agreement from us and use one of our approved contractors.

We take seriously our duty to maintain our highways and protect it from damage, if necessary by legal action. It is an offence to carry out any works on the footway without our express permission. Unauthorised vehicle crossovers will cause the footway to deteriorate and put those using the footway at risk.

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What will be the cost of my crossover?

The cost depends on the amount of work that needs to be done and the contractor you use. Expect the cost to be from £1000 upwards.

However there are several external factors that can increase this figure -

  • Utility adjustment/diversion
  • Street furniture adjustment
  • The size of the proposed crossover
  • The gradient of the proposed crossover
  • The proposed site of the crossover
  • The sensitivity of the road

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Am I responsible for the pipes and cables buried underground?

Yes. As part of our initial checks, we will contact all of the utility companies to see what equipment is located underground. This information will be passed to you in your 'crossover pack'. If there is equipment that requires adjustment or diversion you will be responsible for the arrangement and cost

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How will I know if the work is satisfactory?

On completion of the work we will visually inspect it to make sure that the work has been carried satisfactorily. The contractor will be liable for the work for a period of two years after the construction.

We also operate a coring programme to ensure the continual high standards of workmanship.

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What does 'coring programme' mean?

To ensure the quality of work of the approved contractors we carry out cores on 10% of their works on the Highway.

A core is a 100mm diameter cylinder shaped extraction that is removed from the crossover and checked for quality in our materials lab. This is to ensure our contractors are following the specification that we have provided them with.

If your crossover has been selected you will receive a letter from Surrey Highways. At the same time as the core is taken the core hole will be filled with approved material. The coring will leave the crossover fit for purpose.

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What if my application is refused?

If it is not possible for a crossing to be provided we will advise you in writing. The main reasons for refusal are provided in 'The Guidance Note for Householders' (PDF). Applications are assessed against the criteria outlined in the guidance.

There is no appeals procedure under the Highways Act but all applications are considered fairly in line with this process.

If your application has been refused, you can ask for the decision to be reviewed. However, you must demonstrate where the council has failed to comply with its published guidance.

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Review process

Reviews will not be considered because you disagree with the criteria. You will need to clearly set out the reasons why you consider the criteria was not correctly applied. Your review will be investigated by a senior engineer, who will aim to respond within 10 workings days of having received your request. Their decision will be final.

All reviews must be writing and can either be:

  • e-mailed to: 
  • or sent to: Surrey Highways, Hazel House, Merrow Lane, Guildford, Surrey GU4 7BQ

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Pavement Horizon

We are repairing pavements in Surrey over the next five years as part of a £20 million investment to improvement Surrey's roads and pavements.

If you have received a letter from us because we are repairing the pavement on your road, and you wish to make an application to us, please fill in our online application form. Please make sure you have fully read our guidance notes (PDF) before applying.