Replace a lost / stolen disabled person's pass

There are two ways to replace a pass

1. Online

You'll need

  • Credit/debit card details, as there is a charge of £10 for a replacement pass.

Replace your free bus pass online

Please log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'

2. At a library

You'll need

  • A participating library, where staff can help you through the process
  • Cash or credit/debit card details, as there is a charge of £10 for a replacement pass

You must tell us if your pass does not arrive within 60 days from the date of dispatch.

Beyond the 60 days there is a charge of £10 to replace a lost pass.