Replace a lost / stolen disabled person's pass
There are two ways to replace a pass
- Credit/debit card details, as there is a charge of £10 for a replacement pass.
Please log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'
2. At a library
- A participating library, where staff can help you through the process
- Cash or credit/debit card details, as there is a charge of £10 for a replacement pass
You must tell us if your pass does not arrive within 60 days from the date of dispatch.
Beyond the 60 days there is a charge of £10 to replace a lost pass.